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L322X Will not boot, keyboard lights up but screen stays black.
Context of the problem
Laptop model: L322X
BIOS version: A08
I seem to be having virtually the exact same issue as this one.
http://en.community.dell.com/support-forums/laptop/f/3518/t/19522061.aspx
Except I am on A08.
Basically the laptop will not boot, I cannot even get into the bios because it never boots to the dell logo. It started happening maybe a week ago, but after a few trials normally it would work again and boot into windows. At this point though it will not boot at all.
I have tried his solution at the bottom of the page, but after 30 plus trials it still will not update the firmware to A09.
I am currently completely unable to boot to the dell logo, or windows, every time it tries to start it hangs with the keyboard lit up, and the screen fully black. I can boot to the dos bios update utility as he explains in his post, but again it will not update the firmware ever. Any idea what I should do?
Is there anyway I can force it to boot into the bios so I can try to change some settings? I looked but could not find any jumpers in the documentation for resetting the bios.
Any help would be greatly appreciated. Thanks.
Dell-Rajesh R
3.3K Posts
1
September 17th, 2013 13:00
Hi quade.broadwell,
I recommend you to remove the battery and disconnect the adapter, press and hold the power button for few seconds and release to drain the flea power .Now put back the battery and connect the adapter and power on the computer.
Also, refer the following link for more troubleshooting:
http://dell.to/10KNPJ0
Awaiting your response!
quade.broadwell
3 Posts
0
September 17th, 2013 13:00
Hi Thanks for the response,
I tried that previously, I had found some others saying it had helped, and at first it didn't work, but then after letting it sit for about 5 minutes with power disconnected it did boot to dell logo and then to windows.
However, when i next restarted my laptop, again the exact same issue, in that it would not boot to the dell logo. I then tried again and now even after disconnecting the battery technique it still will not boot to the dell logo. Any more idea's? I am looking through the link above, thanks again.
Dell-Rajesh R
3.3K Posts
0
September 19th, 2013 09:00
Hi quade.broadwell,
This can be an issue with the motherboard.
Kindly private message me the service tag of the computer so that I can take this case forward. To private message the service tag click my User name and click Send Private Message.
Let me know the status.
Justin Loel
1 Message
0
October 16th, 2016 21:00
Hi, I have the same problem with my L322X I think it might be a brick. Please write back to let me know if and how you resolved this issue...
Kind regards,
Justin Loel