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I always get a flashing white screen whenever I boot up my Dell Inspiron 15
I have a Dell Inspiron 15 and whenever I boot up the computer, either from sleep mode of from when it's off, I get a flashing white screen. The screen has vertical zig-zag lines on it that are spaced out and it just keeps flashing. I have to turn my computer on and off enough times for it to finally boot up properly.
I've had the computer for a little over a year it has an Intel graphics card. I tried to restore to an older system image, but I have no system images on my computer. Would resetting the computer help? If so, how do I preserve Microsoft Office on my computer?
This is a really frustrating and time consuming issue, and Dell has really *** customer support, so any help would be greatly appreciated. Thanks a lot.
ieee488
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December 18th, 2017 07:00
Decide what you want to do.
What does "resetting" the computer mean to you?
Do you want to have all your data files wiped out?
Did Microsoft Office come with the laptop? Do you have the product key?
Dell-SreejithR
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December 18th, 2017 10:00
Thank you for your message, we will be glad to assist you on this.
The next time you have the computer in sleep or its restarted tap F2 to get into BIOS & check if the issue persists & also check the version of BIOS installed.
Did this happen after any Windows updates or software changes link game or anti-virus installation?
Run a hardware diagnostic by following this link to check if there is any other device error listed.
Please click on my Dell username & send a private message with the service tag, registered name & email address.