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How to stop continuous restart loop
I just bought my computer in November from Fingerhut it didn't come with any system disks. I tried to reset it to factory reset and it loaded to 64% and now keeps restarting please help
DELL-Rishi
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December 11th, 2016 13:00
Hi CAROLENAH,
What is the exact system model? What is the current OS installed on the system?
Restart the system and press f12 key on startup - choose diagnostics. Let it run the diags and if you encounter any errors - make a note of the complete error and report the same to us. These are onboard diagnostics and they might possible pick some error if the hardware is not functional. Also, run an extended / thorough tests on the HDD and memory to check for any possible errors.
Download the OS media here - http://dell.to/1JsMeJg
Reinstall the OS using the image above and check if it works.
Also, please click my DELL-username and write me a private conversation with the service tag and your contact details(Name and Email) for case records.
Let us know if you have any other queries.