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December 29th, 2017 12:00

Graphics Driver Problem

After spending hours and hours on the phone with EA, Dell, and AMD I could not find a way to run Starwars Battlefront 2 on my brand new gaming laptop. The problem begins when I attempt to launch Battlefront 2, an error message appears saying I need to update my graphics driver to at least 17.7.1. The thing is, according to Dell, I have the latest driver (17.1.1) they have available. EA support had me download the newest one directly from AMD's website but it wouldn't work with my computer at all. According to AMD, I needed to get it from Dell. According to Dell it isn't available and they don't know when or if it will be. This is beyond frustrating. EA did agree to refund me but I really just want to play the game.

One Dell rep did tell me if I paid for "Premium Tech Support" or something that cost hundreds they might be able to send me a newer driver not yet available on their website. Are you kidding?

Does anyone know when new drivers are released on Dell's website? How long do I have to wait for them to catch up so that I cant play this game that came out a while ago?

 

From what I found in a few searches is that maybe I can override the new drivers requirement through the registry, after all Battlefield 4 and Battlefront 1 worked just fine with my current driver and they run on the same game engine--Frostbite. Now I can't even try that because EA already refunded me and removed access to the game. Is there anything that can be done?

 

My PC is a Dell Inspiron 15 5000 Gaming with more than enough hardware specs to run Battlefront 2, the problem seems to be with the graphics driver only.

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