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First boot always into supportassist
Hi,
First thing I did upon receiving my new Dell Inspiron 15 (5577-5328BLK) is swap the hard drive for a SSD and install Windows 10. After installing, it rebooted successfully and completed. Later I turned off the laptop. When I turned it back on, the laptop booted into supportassist. If I let it go through its diagnostics, it says everything is fine, and then shuts down. If I interrupt it with ESC, it shuts down.
If however I press F2 to interrupt it and go into the BIOS, from there I can save&quit, which reboots the laptop, and then Windows 10 boots normally.
Today I completely deleted all the partitions on the disk, and installed Linux on it. I get the exact same issue.
The first boot after turning on the laptop always goes to supportassist, and I always have to go through the BIOS and save&quit to get it to boot into the OS. It is quite annoying!
Both supportassist-related options are Disabled in the BIOS settings.
Jonathan
LSUFAN51
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December 25th, 2017 09:00
The Support Assist usually will appear if the SSD- drive isn't detected in the BIOS.
juun
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December 25th, 2017 11:00
It can still boot from it though... I realized that if I press F12 before supportassist starts, I can pick the UEFI entry and boot normally, which is faster but still annoying...
I'll try with another SSD drive.. Maybe this one doesn't initialize fast enough for the BIOS to see it, or something.
LSUFAN51
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December 25th, 2017 12:00
What type of SSD drive is it ? SanDisk, Samsung, Western Digital ? Type device manager onto {Cortana} search box, stroll down to Disk drives, expand it and check if SSD drive appears. If yes, right click drive, and then select Update Driver.
juun
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December 25th, 2017 12:00
The SSD is a TeamGroup L5 lite.
I'm running Linux exclusively.
And updating Windows' driver would be irrelevant anyway, the BIOS has an issue, not the OS.
LSUFAN51
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December 26th, 2017 11:00
If the SSD drive isn't detected in BIOS, there's a good chance the drive is defective. You could contact Team Group support for a possible solution in link below or return it.
L5 LITE 3D SSD-TEAMGROUP
Just in case you need it....
Inspiron 15 5000 Gaming Setup and Specifications:
Support for Inspiron 15 5577 Gaming | Manuals & documents ...
juun
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December 26th, 2017 20:00
The SSD seems to be working fine, it's the only drive in my system (it's a 2.5 inch drive, not an M.2 one), and I can boot from it either through F12, or after rebooting once.
The only thing I can come up with would be that the drive initializes too slow, the BIOS doesn't see it on the first bootup and causes supportassist to start.
Any subsequent soft reboot will boot properly, it's only the first initial cold boot that causes issues.
Either way, I'm going to add an M.2 drive next week, hopefully it will solve the issue.