Dell Laptop

Hi Jamjudy,

Thanks for contacting us and bringing your concerns to our attention

I apologize for the inconvenience.

Have you made any software or hardware changes?

Check if the Internet works in Safemode with networking. Restart the computer and tap F8 at Dell logo and select Safemode with networking.

You may try  a system restore or a Factory reset:

System restore: http://dell.to/1enfXaE

Factory reset: http://dell.to/1fciIi5

Note: backup data before following the above process.

Let me know the status.

You are on the internet now since you are posting on this message board.

Not sure why you cannot download drivers to install?

I am using another computer

I will try this when I get home and let you know. Thanks

 Tried it all ... all night last night tried everything. they say I should contact the manufacturer. Windows won’t even start windows now. It's worse than before. At least I could work on my Office programs but now nothing, nada caput. Tried the recovery program -was willing to lose all my files if I could get the computer to work. Well yes all my files are gone and the computer doesn't work at all. :( sad sad day.

This is my first Dell computer. Probably my last.

Hi Jamjudy,

I apologize for the inconvenience.

Did you try factory reset on the computer?

Also refer the following video to run diagnostics on the computer:

If the issue persists, Kindly private message me the service tag of the computer so that I can take the case forward. To private message click Here, then click "Send a Private Message".

Awaiting your response!

I tried everything you said now I can't even get on to windows my sin is 88l6CR1

Hi Jamjudy,

Thank you for the service tag. Did you run diagnostics on the computer?

Does the computer boot into Safemode?

Restart the computer and tap F8 at Dell logo and select Safemode with networking.

Kindly run diagnostics to isolate the hardware.

Post back the results.

What part of "I did everything " don't you understand? Now It now will not start in any mode. 

Hi Jamjudy,

Do you hear any beep code?

Kindly private message me the service tag of the computer. To private message click Here, then click "Send a Private Message".

Awaiting your response!

is there anyone else I can contact to get it fixed. I have never had a computer that has lasted just 1.5 years. 

What is a beep code? The computer is worse than when I started now I can't even log on to windows. It says contact you people. But I did contact you now it's worse than ever. Should I just junk it and wrte it off as an expensive learning experience? Very frustrating. 

Hi Jamjudy,

We truly regret the inconvenience caused. We are here to assist you with the issue.

Ideally, if there is a hardware failure, computers emit a series of beeps that help in isolating the point of failure. Hence, I asked for the beep code.

You have mentioned seeing a message that suggests you to contact the computer manufacturer, may I know what is the exact error message that appears on the screen?

This can help us in understanding the nature of the issue.

Also, please let me know what exactly happens after you switch on the computer. Is it stuck on the Dell logo screen? Does it lead to a blue screen with an error message after the Dell logo screen?

oh....no beep code

I think you are trying to frustrate me. Just ask me all the questions you want to ask me in one post. This is ridiculous. I was frustrated with dell before, now what. What next?  The answer to your question below. 

1. It launched start up repair

2. Your computer is unable to start

3. Start up repair cannot repair  this computer automatically send information about this problem

4. If you have recently attached a device to this computer such as a camera or portable music player, remove it and restart your computer(none attached). If you continue to see this message contact your system administrator or computer manufacturer for assistance.

click finish to shut down your computer