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Dell Inspiron 11 3168 won't come on
My Dell Inspiron 11 3168 just wouldn't come on, please what could be wrong? I've held on to the power button and I've tried to charge it. This happened all of a sudden, it was on hibernate mode before this happened.
LSUFAN51
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October 30th, 2017 09:00
The AC adapter appears to be good or not faulty. If you're comfortable in opening computer, I'd suggest removing one component at a time to check if it will make any difference such as battery, Memory, hard drive, motherboard (coin-cell) battery, DC jack, Graphic card if any.Before opening the computer and removing components, please read service manual thoroughly in link below.
Support for Inspiron 11 3168 | Manuals & documents | Dell US
Note: After removing the battery, press the "Power On" button for 10 second to release Status Flea Power. Replace battery, adapter, power on system. Hopefully computer start normally.
EDIT / Service Manual
LSUFAN51
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October 29th, 2017 18:00
:emotion-2:
Please remove all peripherals, AC adapter from the system. Press the Power On button for 15 seconds to drain residual power. Replace adapter, power on system. Hopefully computer starts normally. If the computer still doesn't power on, I like to ask a few questions:
Does the indicator (solid green or blue) on the AC adapter light up when plugged into system?
You tried connecting the AC adapter into another known-good wall outlet?
Check the AC adapter charging port / DC jack on the system to see if it's loose or dusty?
Check if the ID pin inside the plug or adapter port is bent, broken, dusty or damaged?
AC Adapter Not Powering on the Computer or Charging the ...
Chibbie
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October 30th, 2017 01:00
The green indicator light on the AC adapter lights up when connected to wall socket alone so I can't tell when I connect to the laptop. Everything else is checked.
Chibbie
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October 30th, 2017 06:00
The green indicator light on the AC adapter lights up when connected to wall socket alone so I can't tell when I connect to the laptop. Everything else is checked.
LSUFAN51
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October 30th, 2017 09:00
If you're not comfortable in opening the computer:
Please check your warranty status by enter the service tag number onto the link below.
Warranty Status | Dell US
After checking warranty status, I suggest you create a support request in the link below;
How to Create a Support Request Online? | Dell US
Out of warranty:
How to Arrange 'Out of Warranty' Repair on your Dell ...
LSUFAN51
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October 30th, 2017 09:00
If reseating the components doesn't fix the computer:
I suggest replacing the AC adapter charging port / DC jack on the system.
Dell Inspiron 11-3168 (P25T001) DC Jack Removal & Installation
LSUFAN51
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October 30th, 2017 09:00
If removing the battery doesn't work, reseat Memory:
1. Use your fingertips to carefully spread apart the securing-clips on each end of the memory-module slot until the memory module pops up.
2. Remove the memory module from the memory-module slot.
Chibbie
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October 30th, 2017 10:00
Removing the battery helped, the laptop is on now. Thanks so much for your help. It is really appreciated
LSUFAN51
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October 30th, 2017 10:00
Glad to know the computer is up and running again. Thanks for the quick update.
Chibbie
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October 30th, 2017 10:00
Removing the battery worked, the laptop is on now. Thanks so much for your help.