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10 Posts
0
8912773
Bluetooth headset connects but no sound is heard
Hello, I am using a XPS 15 L502X. I am having a weird issue related to the bluetooth headset. I am able to pair and connect it to my windows 7 OS but I am not able to hear any sound even after I set it as the default device. Even the test sound cannot be heard but I can see the sound meter jumping up and down(implying that sound is being played). I am sure that my headset is not broken because I can hear it cleary in my ubuntu OS. This is the first time I am having this problem and I have previously used it on my windows 7. Any help would be appreciated :)
ML77
1 Message
0
October 22nd, 2013 17:00
I have the exact same problem. Cannot set as default, even after disable speakers. paired but will not connect. it must be a setting somewhere.
underscore2000
15 Posts
0
October 22nd, 2013 22:00
please refer to below link discussion:
http://en.community.dell.com/support-forums/network-internet-wireless/f/3324/p/19523412/20442777.aspx#20442777
note the laptop model and OS in order to avoid misconception of the Bluetooth driver.
hope it will serve the purpose.
best regards,
DELL-Amogh G
1.5K Posts
0
October 23rd, 2013 00:00
Hi ML77,
Please share the system model and the operating system installed on the computer. also paste the screenshot of
Keep me posted with the information. I will be glad to assist you.
Jainendra
1 Message
0
October 25th, 2013 10:00
Hello,
I was facing same problem with my Byte bluetooth headphone, now my problem is resolved after trying this trick.
Thanks.. :emotion-1:
daveyauch
2 Posts
0
March 12th, 2014 11:00
RICHLAIR, Did you ever find a solution to the hanging install program? I have exactly the same situation. PC with USB Bluetooth dongle though, broadcom transmitter, Win7 installed a generic bluetooth driver, no sound with paired headset. I tried to install the broadcom drivers from their website per your info above, and though the radio is plugged in and turned on and seen in windows, the install program hangs at Detect Bluetooth device, I've rebooted etc. Did you ever get those to install? Thank you
richlair
10 Posts
0
March 12th, 2014 11:00
No, it never worked. Though it did work for a few people above, not sure why it doesn't work for us.
Anyway, since I was unable to fix the problem after hours of uninstalling/installing/rebooting, I just gave up and got a new pair of wired headsets from a friend.
I could have probably got to the root of the problem if I had spent a few more days googling and trying out various stuff/fixes/hacks but I don't have that much time in my hands.
Thanks for understanding.
happyuser
1 Message
0
May 3rd, 2014 10:00
This worked for me. Thanks. I have an HP Pavilion g series computer running Windows 7. Uninstalled it and reinstalled upon reboot. Headset now working fine.
Again, thanks Jajwarehouse.
Daniel Lee ROK
1 Message
0
June 17th, 2014 08:00
You are a life-saver! Thank you very much!!
(Even though the post was like a year ago...)
gbito
1 Message
0
November 25th, 2014 11:00
I have the same PC and the same issue and I can't get the devices to 'enable' no matter what I try. Did you get it working with your Dell E6430 on Windows 7?
Update 12/2/2014: I re-installed the Network_Application_9CP1N_WN_6.5.1.4000_A02.EXE from the Dell updates, rebooted, removed and reconnected the Bluetooth speakers and it worked!
underscore2000
15 Posts
0
November 25th, 2014 20:00
please refer to below link discussion:
http://en.community.dell.com/support-forums/network-internet-wireless/f/3324/p/19523412/20442777.aspx#20442777
note the laptop model and OS in order to avoid misconception of the Bluetooth driver.
hope it will serve the purpose.
best regards,
gadgetshai
1 Message
0
December 2nd, 2014 11:00
I had the same issue and your advice worked for me.
Thanks.
alluresport
1 Message
0
December 25th, 2014 01:00
I have the same problem with any bluetooth headset or speaker I pair to my l502x. After reading some of the replies on this thread I gave updating my audio driver a go and had my bluetooth headset paired at the time. Since I already had the Realtek Drivers installed it had to go through the uninstall processed for the sound software and when it was finished uninstalling and was prompting for a restart I then noticed the sound was working. When I finished installing the Realtek software the bluetooth headset would not work again. So, there you have it
To summarize, the fix to this issue is to remove the realtek sound manager software and keep MS built in drivers for High Definition sound device and it will make your bluetooth sound devices work.