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Issue with Local User Interface "users did not load failed while enumerating objects: no attribute value was found"
I'm experiencing an issue with the local user interface at Isilon storge where I am unable to see any users. I'm receiving the following error message:
"Users did not load. Failed while enumerating objects: no attribute value was found."
Could you please advise on how to resolve this issue?
DELL-Sam L
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March 25th, 2024 21:25
Hello ahaly,
Which Isilon system do you have and what is your current OE on your system?
ahaly
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March 25th, 2024 21:37
@DELL-Sam L
Hi Sam:
Isilon H400 , Isilon GEN 6
OneFS Version: v8.2.2.0
(edited)
DELL-Sam L
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March 26th, 2024 17:38
Hello ahaly,
Here is a link to a kb that maybe of assistance.
https://dell.to/3TST1LC
ahaly
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March 26th, 2024 19:42
@DELL-Sam L
hi Sam
could you please give permission for my account to view this article
It is permission based so I can’t access it
DELL-Sam L
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March 26th, 2024 21:13
Isilon OneFS: WebUI doesn't list local users and shows "Error: Failed while enumerating objects: ERROR_INVALID_DATA" instead
Summary: WebUI doesn't list local users and shows the following error instead: "Error: Failed while enumerating objects: ERROR_INVALID_DATA"
Article Content
Symptoms
Local users cannot be listed in WebUI and CLI might show the same error occasionally as well. Instead of user listing, error "ERROR_INVALID_DATA" is returned.
The following stack is logged in /var/log/isi_papi_d.log:
Cause
The reason for the database being updated too quickly could be a large number of logins of local users (automated FTP services, for example) as the Last Logon and Logon Count fields are updated in the sam.db every time a user logs in.
Resolution
sqlite3 /ifs/.ifsvar/modules/auth/sam/sam.db "select LogonCount, CreatedTime, round(LogonCount / ((julianday('now') - julianday(CreatedTime)) * 24 * 60),7) AS 'Logon Count / sec', CommonName from samdbobjects order by logoncount DESC;"
The results might be as follows, showing a large number of logins for the user rcarn:
Cluster-2# sqlite3 /ifs/.ifsvar/modules/auth/sam/sam.db "select LogonCount, CreatedTime, round(LogonCount / ((julianday('now') - julianday(CreatedTime)) * 24 *60),7) AS 'Logon Count / sec', CommonName from samdbobjects order by logoncount DESC;"
58905762|2012-09-22 13:53:32|77.9596063|rcarn
|2014-07-24 14:24:54||CLUSTER
|2014-07-24 14:24:54||BUILTIN
|2014-07-24 14:24:54||Administrators
|2014-07-24 14:24:54||Users
|2014-07-24 14:24:54||Guests
|2014-07-24 14:24:54||Backup Operators
|2014-07-24 14:24:54||Guest
|2014-07-24 14:24:54||Isilon Users
|2014-07-24 14:24:54||
If that's the case and the sam.db is updated too often, the only resolution at the moment is to upgrade to OneFS 7.1.1.0 and newer. The 7.1.1.x branch of OneFS implemented a change to the way the sam.db is updated, resulting in far less updates of the database at the same workload.
As the database is not updated so often, collision of local user listing and updating the database is hugely reduced.