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vSphere Image backups failing
View logs in Activity Monitor
As with all backup issues, first check the Avamar Activity monitor.
Log in to AUI https:// /aui as root
Go to the Activity Monitor
To view logs for a failed backup, click on the activity.
Click “View Logs”
Note the two slider bars on the right side. There are multiple logs.
Scan here for errors. Make note of errors found. You may be able to find some helpful KBs by searching for “Avamar ” here: https://www.dell.com/support/search
If you are not able to find a resolution, open a Service Request. Continue reading for some additional information that you can collect and provide once the SR is opened.
Collect information and logs from the Avamar Proxy
If you have multiple proxies and do not know which one is being used for this backup, use the browser to search for proxyhost.
In this example, the proxy hostname is ‘proxy’
SSH/putty to the proxy using the hostname.
Login as user ‘admin’
Once connected to the proxy, switch to root
su -
Run these commands and copy the output. Add this to the Service Request.
avtar --version
cat /etc/resolv.conf
tail -50 /usr/local/avamarclient/var/avagent.log
nslookup
nslookup
Substitute the actual Avamar server and proxy hostnames in the last two commands above.
Collect Logs
If you are able, collect the logs from the proxy and attach them to the Service Request, or provide them to the TSE once contacted.
Change to the logs directory
cd /usr/local/avamarclient/var
Create the compressed tar file with log files that have Error or FATAL.
tar zcvf /home/admin/$(hostname)-$(date +%Y%m%d).tgz $(egrep -l "Error <|FATAL| " *log)
A file with the hostname of your proxy and today’s date, will be created in /home/admin. Change ownership of this file, so that you can transfer it with WinSCP.
chown admin /home/admin/$(hostname)-$(date +%Y%m%d).tgz
Log in to the proxy with WinSCP and transfer the file from /home/admin/ on the proxy to your workstation.
Upload the file to the SR once created.
icsoria
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January 11th, 2022 06:00
One common cause of these backups is the DNS server has changed, but was not yet updated on the proxy. For information on updating the proxy DNS, see this post. https://www.dell.com/community/Integrated-Data-Protection/Update-DNS-configuration-on-an-Avamar-Proxy/m-p/8114302