IDPA DP4400 email notification and ESRS/SRS home call

I think this will answer all/most questions:

Here are some useful facts about SRS with IDPA:

• SRS can be configured during initial IDPA deployment or anytime afterwards.
• If it has not been configured:
  • go to acm dashboard and click on the Settings icon and select Configure SRS and complete your info as shown here:

• When registering IDPA per above, the following components are registered (no additional config is needed for these):
  • ACM (Appliance Configuration Manager)
  • Avamar (Backup Server)
  • Data Domain (Protection Storage)
  • DPA (Data Protection Advisor)
• All four components will send Alerts to SRS as needed, but only Avamar and Data Domain will also send daily status reports.

Here are some useful SRS references:

• Here is the Dell Support SRS home page- you can search for IDPA here:
  • https://www.dell.com/support/home/en-us/product-support/product/emc-secure-remote-services/docs
• IDPA is registered with ESRS but the 4 enabled components of the IDPA are not Sending Connect Home Messages:
  • https://www.dell.com/support/kbdoc/en-us/000060349/idpa-is-registered-with-esrs-but-the-4-enabled-components-of-the-idpa-are-not-sending-connect-home-messages?lang=en
• IDPA - How to send test Connect Home messages from ESRS enabled Components on an IDPA:
  • https://www.dell.com/support/kbdoc/en-us/000022877/idpa-how-to-send-test-connect-home-messages-from-esrs-enabled-components-on-an-idpa?lang=en
• IDPA - DD Failing dial homes via ConnnectEMC:
  • https://www.dell.com/support/kbdoc/en-us/000081691/idpa-dd-failing-dial-homes-via-connnectemc?lang=en
• IDPA: Unable to register with SRS, error "Failed to register ESRS : Site ID not part of the device group":
  • https://www.dell.com/support/kbdoc/en-us/000165513/failed-to-register-esrs-site-id-not-part-of-the-device-group?lang=en
• IDPA | ICMP connection and IP Reverse lookup to the Secure Remote Services (SRS) gateway is required for SRS configuration:
  • https://www.dell.com/support/kbdoc/en-us/000191843/idpa-icmp-connection-to-the-secure-remote-services-srs-gateway-is-required-for-srs-configuration?lang=en

Configuring email notifications in IDPA:

• acm dashboard- Customer Information section (lower right)- click Settings icon- Configure Email. It will ask for SMTP server, port (25), and administrator email address.

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thanks