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Network adapter restart constantly needed
![Inspiron 5515](http://i.dell.com/is/image/DellContent/content/dam/ss2/product-images/dell-client-products/notebooks/inspiron-notebooks/inspiron-15-5515/global-spi/ng/gray/notebook-inspiron-15-5515-nt-relsize-500-ng.jpg?fmt=jpg&wid=500&hei=500&fit=constrain%2C1&qlt=95)
Inspiron 5515
I have an Inspiron 5515 that's past the warranty expiration of January 2023. For some unknown reason, my network adapter keeps losing all of the networks that are available (meaning when I look at the available networks, the list is empty and it says there are no networks found), and through trial and error I found that if I go to Windows 11 troubleshooting and click "Restart the Wi-Fi network adapter" button, that temporarily fixes the problem (sometimes for 5 minutes, sometimes for 24 hours) and I'm back online. This always works but it doesn't stay working. I'm at a loss for what to do next.
My network adapter is a "Qualcomm QCA61x4A 802.11ac Wireless Adapter" showing date 5/19/21 and version 12.0.0.1118.
Here's what I've done to try to fix the problem:
- System > Windows update: already up to date
- System Restore: nothing to use before 4 months ago (April 2023), and when I tried to go there my computer wouldn't start, so I had to go back to my current setup
- Device Manager > Network Adapters > Qualcomm QCA61x4A > right-click to update driver: already up to date
- Device Manager > Network Adapters > Qualcomm QCA61x4A > right-click to disable driver, the right-click to enable it: that gets me back connected, but it goes out again
- Device Manager > Network Adapters > Qualcomm QCA61x4A > right-click on Properties > Driver tab > Update Driver: already up to date
- Device Manager > Network Adapters > Qualcomm QCA61x4A > right-click on Properties > Driver tab > Roll Back Driver: rebooted then still had the problem with the previous version of the driver, then I located and downloaded a new copy of the current driver and installed that, then rebooted and still had the problem
- Used the Dell drivers & downloads page to analyze my system and update the Qualcomm driver. The version is still 12.0.0.1118.
Anyone have an idea? I don't even know if this is hardware or software, though a software reboot of the adapter always temporarily works.
AdrianG001
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August 24th, 2023 10:13
If your Dell laptop's network adapter is constantly requiring a restart, it can be a frustrating issue that affects your internet connectivity. This could be due to various reasons, ranging from software conflicts to hardware problems. Here's a step-by-step guide to help you troubleshoot and resolve the issue:
Update Network Drivers: Outdated or corrupted network drivers can cause connectivity problems. Visit Dell's official support website, enter your laptop's model, and download the latest network drivers for your operating system. Install them and see if the issue improves.
Restart the Adapter Manually:
Check for Windows Updates: Ensure that your Windows operating system is up-to-date with the latest updates, as updates can include fixes for network-related issues.
Power Management Settings:
Network Troubleshooter:
Disable Fast Startup:
Background Applications: Certain background applications can interfere with network connectivity. Make sure no VPNs, firewalls, or other network-related software is causing conflicts.
Antivirus/Firewall: Check your antivirus or firewall settings. Sometimes, overly aggressive security settings can block network communication.
Check Other Devices: If possible, check if other devices on the same network are experiencing similar issues. If they are, the problem might be with the network itself, not your laptop.
Network Reset:
Windows Network Reset:
netsh winsock reset
and press Enter.netsh int ip reset
and press Enter.Contact Support: If none of the above steps resolve the issue, it's advisable to contact Dell's customer support for further assistance. They might be able to provide specific solutions or arrange repairs if needed.
Remember to create a backup of your important data before making significant changes to your system settings or drivers.
AlekaiDon
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September 30th, 2023 16:55
I have had this exact problem for 2 years now and cannot find a single solution for it that works. I can get the driver to work again sometimes by disabling and reenabling, but it's becoming more frequent now.
It used to be only if I locked my laptop or put it to sleep for a minute or two before coming back then finding I had no wifi (here the issue was "device had a problem starting"), but now it is doing it randomly when in use too.
I absolutely hate this driver and laptop. so unreliable but no solutions.
@dell what is going on. SORT IT OUT
similar issues with Dell laptops and this driver here:
https://www.elevenforum.com/t/problems-with-wifi-and-sleep-mode-on-windows-11.4717/
https://www.tenforums.com/network-sharing/162060-qualcomm-qca61x4a-randomly-loses-wi-fi.html
(edited)
WCRP
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December 21st, 2023 06:57
Hi, I'm still having similar issue.
I have followed all the suggested methods short of contacting customer support but none of it works, but I still lose my wifi at pretty random timeframe and need to restart network adapter to get back online.
lbdellbeck
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February 2nd, 2024 14:15
So horribly frustrating. I have to do a network adapter reset any time the laptop has been shut down. It started this week with it dropping the internet every few seconds. Great when you are trying to do a Zoom meeting and work from home. Now it seems to keep the internet as long as the computer doesn't actually shut down. Looks like this is a long-standing issue that no one is able to resolve. I just ordered a new desktop from Dell the day before this started happening that should be here on Monday. Now I am worried about the quality of Dell these days.
Mrstremond
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May 1st, 2024 21:25
I have the same problem ALL the time.
It's actually a miracle when I stay connected to wifi for more than 20 min! E V E R Y single day!
I manage to connect back only when I restart the adapter, but often the connection lasts only 5 or 10 min and then disappears again! It's EXTREMELY frustrating!
Couple of friends of mine have DELL and they all are having the same problem!
I'm extremely disappointed by DELL and my laptop performance, I have always persisted to be a PC user before, but after all my experience with this pretty expensive DELL laptop I have decided that I will change to MAC....
gabrielhopkins
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May 4th, 2024 20:28
@Mrstremond Happening to me to on one of the kid's Inspirons which have caused me nothing but problems.
(edited)
alessandro.veras
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July 16th, 2024 16:12
I have the same issue here for my Dell G5 using the same NIC adapter.
alessandro.veras
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July 16th, 2024 16:13
What's your router? Is it a TP-LINK router? In my case, it seems some incompatibility with the AP. It's working ok with the Starlink Router in my case.