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Dell G15 5515 Ryzen edition not turning on
Hello, windows wanted to do an update, allowed, put the AC in and went to sleep, wake up, the pc won't start up.
Keyboard is lit but black screen, tried moving around my RAM, and my SSDs, but nothing.
Thought of a bad BIOS update and tried the CTRL+ESC recovery, but the screen remains black and the LED indicators shows:
3 Yellow 4 White which the manual reports as "Recovery image found but invalid"
What can I do?
Mr.G_Series
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July 14th, 2024 12:27
First check the Bios if BIOS Recovery from Hard Disk is enabled or not it will help you to recover the firmware into USB.
Restart 4-5 times using power button to shut down while loading will lead booting into Advanced windows Startup, this will make windows perform an advanced startup go to Troubleshoot -> Advanced Options-> Command Prompt
1.Copy the Commands:-
bootrec /rebuildbcd
This will rebuild all Booting related errors
If Windows installation window pops up type "Y" to proceed installation
If not Follow the Steps below:-
attrib c:\boot\bcd -h -r -s
-h :- hidden attributes
-r :- Read-Only attributes
-s :- System attributes
ren c:\boot\bcd bcd.old
renames old bcd
bcdedit /export c:\bcdbackup
bootrec /rebuildbcd
2. For easy repair go to Troubleshoot -> Reset this PC -> Keep my Personal Files.
I Hope this might help..
(edited)
ChristopherDF
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July 14th, 2024 12:32
@Mr.G_Series The PC doesn't do anything else than having a black screen.
Mr.G_Series
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July 14th, 2024 12:33
@ChristopherDF Than It is probably a RAM related issue
Mr.G_Series
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July 14th, 2024 12:43
The Main Reason of Fault in RAM is commonly Excessive Heat, Overclocking, Factory Faults. If you were doing any RAM excessive task it might have lead to Blue Screen of death and gone Black Screen.
ChristopherDF
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July 14th, 2024 12:50
@Mr.G_Series It's not RAM related, diagnostic LED doesn't find anything wrong with RAM, it happened after an update, most probably BIOS related
Mr.G_Series
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July 14th, 2024 13:04
Hmm.... OK! CMOS Battery, I think you to get the System to a technician and he can help you cause the BOIS issue is related to Motherboard and changing a CMOS Battery or Main Battery cause G15 does not have socket for CMOS Battery so Motherboard is totally Dependent on Main System Battery.
(edited)
ChristopherDF
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July 14th, 2024 13:13
@Mr.G_Series This laptop doesn't have a CMOS, it uses his own battery, and i tried an hard reset, removing the battery and holding down power, but nothing.
Mr.G_Series
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July 14th, 2024 13:27
I am Afraid that Motherboard is might be damaged :(
Check If graphic Driver is Faulty reset it by :
WIN+CTRL+SHIFT+B
(edited)
Chino de Oro
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July 14th, 2024 13:33
It's on going issue with the latest BIOS update. Unfortunately, if your system did the latest firmware 1.19.0, it could not be downgraded without a BIOS bridge firmware. Dell removed those versions and the current stable one is 1.16.0.
If that was the case, you can use the process here to flash the firmware back to 1.16.0. Note that you try at your own risk.
After you can restore your system function, go to BIOS settings and disable UEFI firmware capsule update to prevent future automatic update.
Mr.G_Series
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July 14th, 2024 13:38
My BIOS version is 1.24.0
ChristopherDF
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July 14th, 2024 14:19
@Chino de Oro I cannot use the .exe cause i don't get into windows
Chino de Oro
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July 14th, 2024 14:28
@ChristopherDF , the solution worked for similar issue as in this thread https://www.dell.com/community/en/conversations/inspiron/windows-update-dell-firmware-119-broke-my-laptop/668ee4314a20ad302848230d
ChristopherDF
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July 14th, 2024 14:41
@Chino de Oro Yes but i don't get a Windows boot like them, second monitor shows nothing
Chino de Oro
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July 14th, 2024 15:12
Download and put this BIOS_IMG.rcv on a FAT32 formatted USB drive. Remove the boot drive from your system and performing a BIOS recovery. It may not work but anything worth a try at this point.
To perform recovery, remove AC adapter, plug in your recovery USB drive. Press and hold Ctrl + Esc key and connecting AC adapter. When the keyboard backlight lights up, release the key and hope for the screen to display recovery menu. Select Recover BIOS when it does. If not, try the process a few times until it can trigger the recovery menu.
The reason for removing boot drive is to use selected version recovery image from USB instead of the latest image from boot drive.
ChristopherDF
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July 14th, 2024 15:23
@Chino de Oro Thank you but it didn't work, gave me the "invalid" LED, gonna have to wait for a new BIOS so I can flash that, since I can't downgrade.