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4 Posts
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67
BSOD and file explorer failure
Inspiron 5505
I am getting BSOD on my 5505 laptop.
Bug check code0x000000A5
Bug check parameters
0x0000000000001000,
0x0000000000000000,
0x0000000045485f5c,
0x0000000000000004
Device name Microsoft ACPI-Compliant System
Driver version10.0.22621.1
Driver pathC:\WINDOWS\System32\drivers\ACPI.sys
Report id0e44dc9e-8009-4fa8-8cfe-e99c222c039b
My file explorer did not start. Event viewer shows
Faulting application name: explorer.exe, version: 10.0.22621.1, time stamp: 0xc721e923
Faulting module name: Windows.UI.FileExplorer.dll, version: 10.0.22621.1, time stamp: 0xcc1984d2
Exception code: 0xc0000005
Fault offset: 0x0000000000016485
Faulting process id: 0x0x3268
Faulting application start time: 0x0x1DAB856682250C8
Faulting application path: C:\WINDOWS\explorer.exe
Faulting module path: C:\Windows\System32\Windows.UI.FileExplorer.dll
Report Id: e9c28289-4d96-4436-acde-4ed9681902b8
Faulting package full name:
Faulting package-relative application ID:
Any suggestion on where I go from here?
DELL-Nat M
Community Manager
Community Manager
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2.3K Posts
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June 10th, 2024 15:42
Hi,
As a temporary solution, you might consider downgrading the BIOS to version 1.20.0. Please follow the instructions below:
Browse to the Drivers & Downloads page.
If you are asked to "Identify your product," then either enter your Service tag, or select "Browse for a product" to select manually.
If the system shown is incorrect, click "View a different product" and again either enter your Service tag or Browse manually.
If the correct system is already selected, then in the drop-down menus, choose the BIOS Category.
If a different version of the BIOS is required from the one shown, click Other versions available, a box opens below.
Select the required BIOS version then click Download File.
Save the file to the Desktop for or a preferred location.
When ready, right-click the downloaded file and select "Run as administrator," follow the on-screen instructions.
Read more here: Dell BIOS Downgrade Step-by-Step Guide for System Rollback
(edited)
DELL-Jesse L
Moderator
Moderator
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16.9K Posts
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June 10th, 2024 08:16
Have you updated the system bios? If so, what version did you install?
Corentin2705
1 Rookie
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1 Message
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July 16th, 2024 17:49
Hi,
Just to notify, someone in my family have an Inspiron 5000 and have the exact same error message.
Happy to see it's not a faulty RAM or any hardware issue!