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2 Posts
3
5951
15-7559 hinges are defective
The left hinge broke first on my 15-7559, then the right one. I have noticed other posts complaining about the exact same issue and hinge.
Dell attributes this to user abuse and surmises that people are opening the right hand corner first, putting stress on the left hinge. I am left - handed. so I doubt that.
I opened up the back and immediately two tiny screws fell out. Neither had any evidence of locktight having been used on them.
Since my warrenty had expired and my laptop was otherwise unusable, I carefully drilled four tiny holes through the plastic, two on each side, and threaded through thin plasic coated paper clips to "stitch it together." That has worked for now to hold it together.
Given the number of people compaining about this hinge issue and Dell's failure to admit a problem, I will not be replacing my system with a Dell. That is a shame because I had exclusively used Dell in my office for myself and employees and my home for at least the past15 years.
tags Inspiron, defect, disappointment, disappointed, flaw, hinges, failure
MissMB
2 Posts
2
April 24th, 2018 01:00
Good you could fix it!
I have exactly the same problem. My laptop is less than 2 years old and still in garantee, but the hinge problem is not covered. Furthermore, when I phoned, they could not say what it would cost to repair (while it's a common problem), only that having my laptop picked up to check would already cost me 160 euros.
It's really a shame that Dell so cowardly accuses the user for this problem (https://www.dell.com/community/Laptops-General/Dell-Laptop-Hinge-Policy-Updated-1-19-18/m-p/5077521 ) when there are so many complaints. I've had all kinds of laptops (mac, HP, Acer) and opened them all the same way and they never had an hinge problem. So it's not incorrect usage, nor normal wear and tear!
bobcgarre
1 Message
1
June 22nd, 2018 16:00
I have 2 dell 7559 each having an issue with the left hinge
I purchased an extended warranty for the unit
and was told that it due to normal operation
seeing that others are having similar issues
I think its more than what dell is admitting to
what can be done to get the problem fixed
without paying for it
abhyudaya.srinet
7 Posts
0
June 23rd, 2019 13:00
Could you maybe give more details on how and where exactly did you drill it. I am in the same situation. laptop 3 years old and the left hinge section keeps popping apart.
7559hingedefect
1 Message
1
July 18th, 2019 14:00
yup, chiming in to say the same things everyone else has said. never dropped the laptop, don't travel with it, screw on left fell out when i opened the back, $180 for parts and labor. i'm appalled to discover that dell will not take responsibility for this design/manufacturing flaw when clearly so many people have experienced the exact same uncalled for breakage. this wasn't my first dell but it's certainly my last.
AbSe
2 Posts
0
April 14th, 2020 19:00
I have same model and Dell has replaced it now 9 times under 3 year extended warranty. Clearly it is their design fault and they are well aware of it. But it is so disappointing that Dell still not issue a product recall and provide replacements. This only proves in future move to something else but not Dell. They will do everything to say it is customer fault but nothing to accept it was there issue.
tanyagizell
1 Message
0
November 15th, 2020 01:00
I experienced the exact same issue, and as for many others this resulted in the WIFI antenna cable breaking as its connecting to into the display right where the hinge is coming apart
Truly a shame, as this renders what could have been a very decent laptop basically unusable.
Fineart111
1 Message
0
November 25th, 2022 06:00
Same here, left hinge and the laptop has been babied! If you look for videos online they say "this is a common problem" so Dell should fix it. Good customer service is everything!
DELL-Jesse L
Moderator
Moderator
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16.9K Posts
0
May 8th, 2023 06:00
Click here for Dell Hinge policy.