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Inspiron 5400 AIO 2230 ssd only no 2.5 hdd brackets
original configuration is m.2 ssd only
I opened it up to add a sata ssd but there is no caddy
Dell out of warranty support is adamant that since I did not order a sata ssd, no caddies are included or can be supplied as missing hardware.
it has to be purchased as part of upgrade
it is like buying a dell desktop with or without empty caddy included. I have a hard time convincing support that the caddy ought to be included. seems to be a gray area of what should or should not be included.
Can Dell mod connect me to a service representative to help me more?
ejn63
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August 13th, 2024 17:45
See below, but before buying check the system internally -- I remember seeing that on at least one model in this line, the physical connector on the mainboard was not part of the system board -- just bare solder points. If that's the case, any 2.5" drive will need to be used externally -- you can't add the connector.
https://www.dell.com/community/en/conversations/inspiron-desktops/inspiron-aio-hdd-brackets/647f9d7bf4ccf8a8de1cd464
redxps630
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August 13th, 2024 18:08
my mainboard has the sata connectors. just no caddies to secure a 2.5 ssd.
Dell on line chat insists since I did not order a 2.5 ssd, the caddies are not missing. hard to persuade it ought to be included.
ejn63
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August 13th, 2024 18:10
They generally aren't -- and as I mentioned, it's becoming more and more common for models omitting certain options to be missing the connector as well.
redxps630
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August 13th, 2024 20:49
I sigh. will see if Dell mod can help escalate case. small hope this would be resolved. for those like me who do not have the hdd brackets.
3G5KF Dell Bracket HDD Left
M9WG5 Dell Bracket HDD Right
use a sticky tape to hold the ssd in place does not seem a permanent solution
redxps630
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August 14th, 2024 00:18
update: Dell chat me told me it is
Dell ASSY Bracket HDD, Left Right MPN X30M0
you will get it in 2 parts a right one and a left one.
the price for the bracket is $22.99 before taxes
(edited)
redxps630
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August 14th, 2024 01:14
they look different from the service manual, so I am not sure if Dell Chat made a mistake thinking I have 5490?
redxps630
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August 14th, 2024 01:57
seems the manual is correct. the bracket should have two wings to slide into the chassis.
(edited)
Chino de Oro
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August 15th, 2024 21:56
It could be that the accessories are considered as optional depending on the product tier pricing. Just took a look at some premium models of OptiPlex AIO and found that the HDD caddy was included regardless the system was not configured with a SATA HDD/SSD. An example of the blue caddy in OptiPlex 7470 below.
If I would of installing a SATA SSD to the Inspiron 5400, apply a strip of double sided tape on the chassis (at the imprinted HDD) can be sufficient. After inserting the SSD then pressed it down.
(edited)