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Inspiron 20 AIO
my inspirion 20 aio won't come on and boot to win 10 unless i remove its memory then put it back in.
after it boots up it will stay on all day/night, and i can restart several times without problems but if i shut it down and turn it back on,...nothing unless i remove the memory again !
my plans for this are to give to my 6 year old grandson to play games on but i need to fix this problem first !
RoHe
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November 29th, 2018 09:00
Dell didn't make the hard drive in your AIO and probably uses the same one that other OEM does. :Wink:
And unfortunately, hard drives fail. AIOs are essentially laptops with separate keyboard, so there's not much room inside for good air circulation and heat is bad for electronics...
Image this drive while you still can, then replace it, transfer the image onto the new drive, and life should be good again...
If we've helped solve your problem, please mark this thread Answered - thanks!
JaceMurdock
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November 27th, 2018 11:00
RoHe
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November 27th, 2018 11:00
Is this an Inspiron 20 3064 ?
Some things to try:
Power off and unplug power adapter from rear of PC and from the wall. Press/hold power button on PC for ~30 sec. Reconnect PC and see if it boots normally now.
How many RAM modules do you have? You can try each one, one at at time in slot #1. You'll have to look at the numbering on the motherboard to see which one is marked something like "DIMM1", because it might not be the one closest to the CPU.
How old is this system? If more than ~2-3 years old, the motherboard battery may be weak. It's a CR2032 3-volt coin cell. Before you remove the battery, restart and immediately press F2 to open BIOS setup. Copy down all current settings to be safe. Then power off, unplug and press/hold power button for ~15 sec. Open up and replace the battery.
JaceMurdock
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November 27th, 2018 11:00
i have also removed the battery and replace it with one i knew was good but that didn't help, only thing i can do to get it running normal is out the ram, then put it back and turn it on lol
RoHe
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November 27th, 2018 13:00
Any warranty left on this system?
And you're 100% sure the new battery is good. Unused batteries sitting around in a drawer can be dead, especially cheapo brands.
Did you try disconnecting the power adapter and holding the power button for ~30 sec before attempting to boot?
What color is the power button when it won't boot and is it steady or blinking?
Any beeps from the system when it won't boot?
Don't suppose you have another power adapter that's specific for this model handy...
JaceMurdock
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November 27th, 2018 14:00
JaceMurdock
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November 27th, 2018 14:00
when i turn it on, the power light is solid white, no beeps, and the fan runs kinda fast. the power adapter is good and also worked well on an hp aio i had without any issues. as far as the battery, the one i used was the only spare one i had, but i put the original one back in some time ago.
also, when it's on, it stays on even after several restarts, the only problem is after shutting it down and turning it back on later on.
RoHe
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November 27th, 2018 15:00
There seems to be some issue with BIOS not seeing things correctly, which suggests a bad battery, or the motherboard circuitry has lost contact with the battery. After the PC is on and restarted, it's not losing power like it does when you turn it off, so it works correctly.
You can try this:
Get it ready to boot, power on and immediately press F2 to open BIOS setup. Copy all current BIOS settings to be safe.
Now power off, unplug and press/hold power button for ~15 sec. Remove battery and press/hold power button for ~30 sec.
Remove RAM and use canned air to blow out dust everywhere, including RAM sockets and battery socket. Use clean, lint-free cloth to wipe contacts on RAM module. Wipe battery and battery socket gently with lint-free cloth. Reinstall RAM. Hold battery by edges and reinstall it. I'd go with brand new battery from reputable brand (check expiration date on package too!) Does it boot?
If not, get it ready to boot again. Then boot and immediately press F12. Look for option for diagnostics and run them, including RAM and extended hard drive tests. Be patient - this may take a while. Copy error message(s), if any.
If none of that works, remove the RAM again and see what happens when trying to boot without any RAM and only mouse and keyboard connected. You should get beeps from the PC signalling no RAM is detected.
JaceMurdock
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November 27th, 2018 15:00
JaceMurdock
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November 27th, 2018 18:00
RoHe
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November 28th, 2018 10:00
Glad you got it to work again, but it sounds like the hard drive may be on the way out. Back up your personal files and/or image the hard drive ASAP. You can use free imaging software like Macrium.
Right-click the Start button and on the Run line, type in: chkdsk c:/r
You'll get a prompt saying chkdsk can't run now, but accept the offer to run on next boot. Then reboot. Copy error messages, if any.
JaceMurdock
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November 28th, 2018 10:00
hdd 0 - dst short test
results : fail
error code : 2000-0142
validation : 77313
RoHe
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November 28th, 2018 11:00
Back it up and get a new hard drive. It's not going to last much longer...
JaceMurdock
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November 28th, 2018 16:00
JaceMurdock
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November 29th, 2018 22:00