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MD3220i Host Interface Card Problem
We had a hardware issue with Controller 1 and no Dell support so we purchased a new EQ and moved all the iSCSI drives to the new EQ. Now we are trying to fix the MD.
We purchased a refurbished controller and inserted it. That fixed the errors. Then I tried to upgrade the firmware to 08.20.24.60. The old version was high enough so I did not need to make bridge stop at 07.something. After the upgrade I am now getting the Needs Attention message:
Host Interface Card Problem
Storage array: Boxwood01
Component reporting problem: Host I/O card
Status: Optimal
Location: RAID Controller Module (0)
Host card interface type: iSCSI
Component requiring service: Host I/O card
Does this mean that there is an issue with Controller 0 now? Are there any known fixes? Again we do not have support on this unit and its no longer in production. There is one LUN we would like to keep around but I am willing to perform unconventional fixes. Any ideas?
DELL-Sam L
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June 1st, 2018 07:00
Hello SystemGeek1,
The first thing I would check is to make sure that there are no lose cables on controller0. If all cables are securely connected, then I would check the recovery Guru and see what other errors are listed. Once the firmware was upgraded did you power down your MD3220i & leave it off for about 3 minutes then power it back on? If you can gather a support bundle, I can send you an email so that you can send me the log so that I can review it.
Please let us know if you have any other questions.
SystemGeek1
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June 1st, 2018 09:00
I did not power it off. Never knew you needed to. I can get a support bundle for you just tell me where to send it.
For the moment though I do not want to do anything with this unit. I recently found out that we were using it as a backup device. So I have it mounted on a machine so some one can review all the data on the LUN to make sure its being backed up to the new EQ and nothing is needed from this host any more.
Thank you for your help.
DELL-Sam L
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June 1st, 2018 09:00
Hello SystemGeek1,
You need to reboot your MD3220i when doing a firmware upgrade. If you are still getting the error after the reboot, then we will need to look at the support bundle. Here is how we state is best to do a firmware upgrade on an MD3xxx system.
Please allow for at least 60-85 minutes for the updates. Time may vary depending on how long each reboot takes.
Please let us know if you have any other questions.
SystemGeek1
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June 1st, 2018 10:00
Ok...
The unit is a dual controller unit and the firmware is updated already. But let me schedule time to get the unit powered off and then I can re-check the logs to see if there is still a problem.
Thank you.