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FS7600 Stuck trying to Attach Controller
We have an FS7600 where the battery was going bad on one of the controllers. So I detached it and it went offline. We pulled the controller and replaced the battery. We plugged it back in and when it was ready we tried to "attach" the controller and it has been sitting at 23% for hours. Not sure what to do. ANy help would be appreciated.
DELL-Josh Cr
Moderator
Moderator
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8.6K Posts
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September 10th, 2021 16:00
Hi Dave,
There are a few things that could cause the issue, but you will need to call phone support since it requires an engineer.
Origin3k
4 Operator
4 Operator
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1.8K Posts
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September 11th, 2021 07:00
You should hook up a serial to see whats going on during boot because i think we have replace a battery again or maybe reboot a controller with weak battery and the controller lost time and date. The controller refuse to boot up with a time/date from the past. We correct the date and time and controller reboots just fine.
Regards,
Joerg
dwilliam62
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1.5K Posts
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September 12th, 2021 04:00
Hello,
That's a good thought. Especially connecting to the NAS head and see what messages there. Usually with dead or weak battery it wouldn't even show up to be attached but good to check for sure.
I suspect it's not under contract? Depending on what region you can buy a one time service call.
Regards,
Don
DaveS166
8 Posts
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September 13th, 2021 06:00
I'll call in to tech support and buy the one time support call.
Thanks
DaveS166
8 Posts
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September 13th, 2021 06:00
We hooked up to the NAS head and fixed the time. It still wouldn't come up. I'll call into support.
Thanks
bealdrid2
117 Posts
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September 16th, 2021 13:00
For future reference, you should not have detached but rather shut the node down, pulled it, swapped battery, then powered back on.
Was support able to get you back up and going?