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691

June 12th, 2007 00:00

Can't access KB article

While trying to access emc95350 KB article (titled "How do I remove the RDF attribute from a device\\? ") and returned by search without any problems, when I click on it I get following:

HTTP Status 500 -
 
type Exception report
 
message
 
description The server encountered an internal error () that prevented it from fulfilling this request.
 
exception
 
java.lang.NullPointerException
	at com.primus.servlet.beans.UIOptionMap.getMasterOption(UIOptionMap.java:35)
	at com.primus.servlet.beans.UIOptionMap.getOption(UIOptionMap.java:56)
	at com.primus.studioui.P3PFilter.doFilter(P3PFilter.java:38)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:213)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:193)
	at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:256)
	at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:643)
	at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:480)
	at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:995)
	at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
	at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:643)
	at org.jboss.web.tomcat.security.JBossSecurityMgrRealm.invoke(JBossSecurityMgrRealm.java:220)
	at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:641)
	at org.apache.catalina.valves.CertificatesValve.invoke(CertificatesValve.java:246)
	at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:641)
	at org.jboss.web.tomcat.tc4.statistics.ContainerStatsValve.invoke(ContainerStatsValve.java:76)
	at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:641)
	at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:480)
	at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:995)
	at org.apache.catalina.core.StandardContext.invoke(StandardContext.java:2417)
	at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:180)
	at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:643)
	at org.apache.catalina.valves.ErrorDispatcherValve.invoke(ErrorDispatcherValve.java:171)
	at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:641)
	at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:172)
	at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:641)
	at org.jboss.web.tomcat.security.SecurityAssociationValve.invoke(SecurityAssociationValve.java:65)
	at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:641)
	at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:480)
	at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:995)
	at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:174)
	at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:643)
	at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:480)
	at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:995)
	at org.apache.coyote.tomcat4.CoyoteAdapter.service(CoyoteAdapter.java:197)
	at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:781)
	at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.processConnection(Http11Protocol.java:549)
	at org.apache.tomcat.util.net.TcpWorkerThread.runIt(PoolTcpEndpoint.java:605)
	at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:677)
	at java.lang.Thread.run(Unknown Source)
 
Apache Tomcat/4.1.29

Any ideas?

19 Posts

June 12th, 2007 07:00

This should be resolved now. Please let us know if you continue to see this problem.

Thanks.

Adam

2 Intern

 • 

305 Posts

June 12th, 2007 00:00

Well, I'm getting exactly the same problem. Something going on.

I'll contact the IT support people.
Julie

2 Intern

 • 

14.3K Posts

June 12th, 2007 02:00

Thanks Julie.

2 Intern

 • 

14.3K Posts

June 12th, 2007 10:00

Hi Adam,

You're right - this issue is resolved (second one reported in second thread - the one with SE Accreditation - is still present).
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