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XPS8700 won't boot - displays "Out of range"
XPS8700
Intel Core i7 4770 3.40 GHz
Windows 10 64-bit
AMD Radeon R9 270 2GB GDDR5
In the middle of a flight simulator session the screen suddenly went grey with a loud buzzing sound. I shut down by holding the power button.
Since then, when I power on, there is no Dell logo and no boot sequence, and the Viewsonic display shows "Out of range".
The USB and the Ethernet ports are powered up, but I cannot access the Setup screen by repeatedly pressing F2 after powering on.
Something has failed, but what? How can I troubleshoot and hopefully repair my PC?
Thanks for any suggestions.
RoHe
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44K Posts
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January 1st, 2018 17:00
Can you test this monitor on a different PC and/or a different monitor on this PC?
What color is power button, and is it steady or blinking when you power on?
Could be a possible video card failure... Power off and unplug. Press/hold power button for ~15 sec. Open case and remove the AMD video card. Close up and connect monitor to one of the onboard video ports. Does that work?
NOTES:
On-board video ports are disabled when there's an add-in video card, so you can't just move the monitor cable to an on-board video port without removing the video card.
If you use an on-board video port that's different from the one you used with the AMD card, make sure the monitor is set to accept the signal from that new type of port. If monitor has its own On-Screen Display (OSD) that's opened by pressing a button(s) on the monitor, open OSD and select the correct video port based on where you connected it to the PC after removing the video card. Of course, this assumes the monitor has this port selection setting in the OSD. Some do, some don't.
jschall
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January 2nd, 2018 14:00
@RoHe thanks for the reply.
My monitor is fine - at least its D-Sub VGA input is OK.
I don't have any onboard video ports.
My Radeon graphics card may indeed be fried, but I have no way of testing that hypothesis/
RoHe
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January 2nd, 2018 18:00
Are you sure there are no on-board video output ports? The post in this other thread by Dell-Sundeep shows a picture that's supposed to be the back of an XPS 8700 on which he's marked the integrated (on-board) graphics ports above the "discrete" (add-in) video ports :
en.community.dell.com/.../19517015
You will have to physically remove the add-in video card to enable the onboard ports. If your monitor doesn't have a matching input for any of the on-board ports, a simple adapter can solve that problem, eg HDMI(PC)>VGA(monitor).
What color is power button and is it steady or blinking?
Can't guarantee the add-in video card is the problem, but if you can't test with on-board video output, your option may be to install a different PCI-e x16 video card. Maybe you can "borrow" one from some other PC or do you have a geeky friend with a spare card?
Guess another alternative might be to buy (or borrow) a USB>video dongle where "video" is a port that your monitor supports, eg VGA. Just make sure the dongle supports whatever version of Windows is running.
And if all else fails, you may have to take it to a reputable PC shop that can check things out for you....