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XPS600 and Logitech G15 Keyboard
Hey gang,
I recently purchased a Dell XPS 600. I purchased it with the basic Dell keyboard and mouse knowing I'd be buying something else once the machine arrived.
This last weekend I purchased a Logitech G15 keyboard and a Logitech G5 mouse.
Then the computer started freezing up when I'd reboot it. I was able to troubleshoot it down to the keyboard. If I unplug the keyboard the machine boots just fine. I then plug in the keyboard(USB) and the keyboard works great. If I reboot the system with the keyboard plugged it in will hang right after the Dell logo goes away.
If I kill the power and unplug the keyboard the system boots fine. So it's a little bit of a bummer to say the least. I dig this keyboard. Right now I just unplug it when I boot up but I'd rather not have to do that.
I found one poster who was having issues with an XPS600 and the Logitech G15 keyboard. His fix was to disable booting from USB devices. I tried this but it didn't help.
Any ideas? I called Dell tech support and they were all too happy to blame the keyboard and leave it that. I'm going to try Logitech next but I thought I'd post it here as well.
Thanks in advance!
Otto
wpieler
18 Posts
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December 21st, 2005 07:00
I have a XPS 400 and the G15 keyboard. I have had no problems with booting. Have you tried a different USB slot.
anode
31 Posts
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December 21st, 2005 10:00
I have a XPS600 + the Logitech G15 keyboard. I had a lot of problems with it at first, where the keyboard wouldn't come on at boot and I couldn't enter any passwords. What I found eventually was that the G15 apparently draws too much current from the USB port to boot. Oddly, if I booted with the stock Dell keyboard, then plugged the G15 in, it worked OK.
What worked for me, was to plug the G15 into a powered USB hub. However, the G15 still won't come up until the USB drivers are loaded, so I still cannot use a BIOS password with this setup. But once it boots, it works fine. I even can use it through my KVM with two different PCs, this way. Although, it takes a few seconds for the keyboard and wireless mouse to come up when switching PC's, as their drivers are being loaded.
Of all the currently available lighted keyboards, I think the G15 does it the best, although some of the key legends could be a bit larger. However, if mine were to fail, I probably wouldn't replace it, because of the quirkyness of the XPS600 with it. I plan on replacing it as soon as another manufacturer makes a simplier, less power hungry and software dependant keyboard with the same kind of lighted keys. I don't really need all those programmable hotkeys, although I have to admit, I'm kind of hooked on that silly LCD display.
Otto Maddox
9 Posts
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December 21st, 2005 14:00
I have tried the keyboard on a different computer where it worked just fine. I did that to rule out the keyboard itself.
In the mean time I've managed to find a couple more people with the same G15 + XPS600 issue and it seems the workaround is to use a powered USB hub.
I like the keyboard enough that I'm OK with this. Since I rarely go into the BIOS I don't think that's going to be a problem.
I don't know if this this is a hardware limitation with the XPS600. Maybe a firmware upgrade down the road can address this.
Otto Maddox
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December 22nd, 2005 15:00
Aivas47a
1.2K Posts
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April 29th, 2006 04:00
Wish I'd checked this forum before buying a new G15 for my XPS 600.
The keyboard seems to work on initial installation, but then the system hangs on reboot and will not launch Windows.
At least now I can stop trying to figure out what I'm doing wrong and go back to my old keyboard, but this is ridiculous -- a high end gaming computer should be compatible with the state of the art gaming keyboard!
Anyone know if there are problems on the XPS600 with other Logitech keyboards? I've been using the G7 cordless mouse with no trouble at all.
jwdd
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April 29th, 2006 10:00
Aivas47a
1.2K Posts
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May 2nd, 2006 20:00
DELL-Chris M
Community Manager
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May 3rd, 2006 11:00
The XPS 600 may be trying boot from that USB device.
* Click Start- Turn Off Computer- Turn Off
* Disconnect all USB devices except for any USB mice or keyboard (which must be plugged into a REAR USB port)
* Turn on your computer, and watch the keyboard lights. As soon as they flash, press the F2 key
* The message, Entering Setup should appear
* Under Onboard Devices, set USB Controller to No Boot
* Under POST Behavior, set Fastboot to Off
* Press the Esc key and then press the Enter key to save the changes and reboot the system
* Once in the operating system, click Start- Turn Off Computer- Turn Off
* Reconnect the other USB devices to the rear USB ports
* Power the PC on
Aivas47a
1.2K Posts
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May 3rd, 2006 14:00
Chris,
Thanks for monitoring this thread and providing the additional advice. I will try out your suggestions when I get home tonight.
As I indicated in a prior note the G15 worked fine when plugged into my Dell monitor (which has USB ports), but kept showing up as "new hardware" every time I rebooted. Under "Keyboards" in "Device Manager," the G15 was listed twice as an "unknown device", even though it functioned fine (including the special LCD screen features). I tried clearing both devices and reinstalling the software several times, both from the CD and the logitech website, but could never get rid of the "new hardware found" wizard on reboot. I wonder if the computer is not recognizing the G15 as a keyboard?
What do you think about using an adapter to plug the keyboard into the PS/2 keyboard port instead of a USB port?
DELL-Chris M
Community Manager
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54.8K Posts
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May 3rd, 2006 15:00
I have not tested this.
Aivas47a
1.2K Posts
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May 3rd, 2006 19:00
Oh well -- thanks SlyderJay for saving me the trouble of trying out the PS/2 adapter approach. I'll try Chris's recent suggestion tonight.
The G15 is really cool if it could be configured to work properly with the XPS600. Last night I discovered you can set FRAPS to read out on the G15 LCD display. (For anyone who's not familiar with it, FRAPS is a nice free program that measures your frames per second in games and can also be used for screen shots or to record.)
After installing the G15 software from the logitech website, I discovered a new checkbox had been added to the FRAPS control panel allowing FRAPS to be displayed on the keyboard LCD. It displays as both an FPS number and a line graph as you play the game.
SlyderJay
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May 3rd, 2006 19:00
SlyderJay
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May 3rd, 2006 21:00
Aivas47a
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May 3rd, 2006 22:00
Aivas47a
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May 3rd, 2006 22:00