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What does BIN +1 Overclock mean on my new system?
Hi there, I apologize in advance for the newbie question. When I just purchased my XPS 720 with E6700 processor from the Dell Outlet, one of the selling points of this particular system was a "BIN +1 overclock". I received my system today, and there is no overclock whatsover as everything appears to be running at standard speeds. I followed the directions in the XPS FAQ where I looked under Bios > Performance >Advanced = in this section I am only able to toggle on or off a switch to allow third party programs. So I am curious what BIN +1 was to represent, as it seems that all 720s have this toggle and I apparently erroneously thought I was receiving a factory overclock system based on this being in my purchase/order forms. Any help is much appreciated. I just want to make sure I got what I paid for here.. Thanks!
cademetz
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December 1st, 2007 02:00
Message Edited by cademetz on 11-30-2007 11:51 PM
Caleb2007
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December 1st, 2007 03:00
This is from my "Dell Order Has Been Acknowledged for Dell Purchase ID: 20001354XXX" email:
XPS 720 Tower: Intel Core 2 Duo Processor E6700 (4MB L2 Cache,2.66GHz,1066 FSB) Black Chassis
Genuine Windows Vista Ultimate 1
$ XPS 720 Tower: Intel Core 2 Duo Processor E6700 (4MB L2 Cache,2.66GHz,1066 FSB)
Black Chassis Certified Refurbished
No Speakers
Dell Optical USB 2-button Mouse
Label
160 GB EIDE Hard Drive (7200 RPM) No Raid
768MB nVidia GeForce 8800 GTX
Genuine Windows Vista Ultimate Operating System
Label Shipping Material
2 GB DDR2 Non-ECC SDRAM 800MHz (2 DIMMs)
16X DVD-ROM Drive and 16X DVD+/-RW w/dbl layer writer capable
56K DataFax Modem
AOL Software Documentation
Audio Jacks For X-Fi Sound Card
Microsoft Works 8.5 Operating System CD
Sound Blaster X-Fi XtremeGamer (D) Sound Card
Dell 19 in 1 Media Card Reader
48X CD RW/DVD Combo Drive
USB Keyboard
Roxio Creator LE
Image Restore Software
Resource CD
BIN + 1 Overclock
and this is from my "Dell Order Has Been Confirmed for Dell Purchase ID: 20001354XXX" email:
1 XPS 720 Tower:
Intel Core 2 Duo Processor E6700 (4MB L2 Cache,2.66GHz,1066 FSB) Black Chassis 1
Certified Refurbished 1
No Speakers 1
Dell Optical USB 2-button Mouse 1
Label 1
160 GB EIDE Hard Drive (7200 RPM) 1
No Raid 1 768MB nVidia GeForce 8800 GTX 1
Genuine Windows Vista Ultimate 1
Operating System Label 1
Shipping Material 1
2 GB DDR2 Non-ECC SDRAM 800MHz (2 DIMMs) 1
16X DVD-ROM Drive and 16X DVD+/-RW w/dbl layer writer capable 1
56K DataFax Modem 1
AOL Software Documentation 1
Audio Jacks For X-Fi Sound Card 1
Microsoft Works 8.5 1
Operating System CD 1
Sound Blaster X-Fi XtremeGamer (D) Sound Card 1
Dell 19 in 1 Media Card Reader 1
48X CD RW/DVD Combo Drive 1
USB Keyboard 1
Roxio Creator LE 1
Image Restore Software 1
Resource CD 1
BIN + 1 Overclock 1
XPS 720 STD: 1 Yr Ltd Warranty and On-site Service
And when I look back through my account at the order details, this is listed as one of my components:
1 YR326 Module,Information,Extreme Performance System,Processor OVER-CLK,+1 $0.01
Now this is not my first Dell PC, but I certainly bought this under the presumption that it was factory overclocked based on the description in the pop up of the item # prior to purchase, and the detailed PC description I received in those 2 emails. I am saddened if it's in fact a typo or mistake, as I would have chosen a different processor if not for this listing containing the BIN +1 overclock option. Thanks for your help. I'm not sure what recourse Dell will provide, but I sure dread the thought of boxing up this monstrosity in it's 72LB package it arrived in today. Message Edited by Caleb2007 on 11-30-2007 11:57 PM
Message Edited by Caleb2007 on 12-01-2007 12:27 AM
Message Edited by Caleb2007 on 12-01-2007 12:28 AM
Message Edited by Caleb2007 on 12-01-2007 12:32 AM
gdwrnch3
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December 1st, 2007 07:00
Message Edited by gdwrnch3 on 12-01-2007 04:45 AM
Caleb2007
5 Posts
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December 1st, 2007 12:00
Processor Intel(R) Core(TM)2 CPU 6700 @ 2.66GHz, 2666 Mhz, 2 Core(s), 2 Logical Processor(s)
This is the information listed under my processor details. I will make contact with Dell customer service today and see what the possible solutions here could be. Thanks for your help.
Message Edited by Caleb2007 on 12-01-2007 08:25 AM
Caleb2007
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December 1st, 2007 22:00
I am now asked what or how I would like to resolve this, prior to speaking with anyone or a response beyond the automated system. I am looking for suggestions or input on what possible solution we could reach. I really prefer not to pack the system up and send it back, so I'm hoping we can reach an agreement.
Is it appropriate to ask for a different processor to be installed? I then worry that this motherboard may not be capable of handling the better processors or the factory overclock I purchased.
Should I look at keeping the system and requesting a financial credit for the false advertising?
I've had excellent luck with my prior Dell purchases and this will be my first time needing their Tech/Customer support for something major. Any ideas or suggestions are welcomed.
Thanks!
lancorp
2 Intern
2 Intern
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December 2nd, 2007 02:00
gdwrnch3
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December 2nd, 2007 17:00
Davet50
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December 2nd, 2007 18:00
Caleb2007
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December 2nd, 2007 19:00
I completely agree with you that this was an error rather than an intentional misrepresentation to earn a few hundred dollars extra. I hope I did not imply that was my belief and that you were speaking to some of the other replies.
When I used the term "false advertising" in my recent reply I meant it in the most literal of senses - The PC I received was advertised as having an "Extreme Performance System,Processor OVER-CLK,+1". When I received the PC, it did not come with this component, which is where my literal use of "falsely advertised" came from. At the time of my decision making, this listed factory overclock made me choose this particular system over several other available units that were in the same price range but contained better processors.
I am fully aware that mistakes happen, and believe this to be one of those instances. I concur completely that a multibillion dollar organization would hardly intentionally misrepresent an outlet PC for increased profit.
My intention with this post originally was to see if I was overlooking the component/abilities advertised with my particular system, and then once it was discovered an error to elicit the advice of those far more experienced in these fields than I on possible reparations and how to proceed in correcting the error.
I have not heard back from Customer Service yet on the email I sent in approximately 40 hours ago. I would assume I will hear back Monday when there are more employees that may be at the level required to make a determination on resolution.
My experience with Dell in the past has been stellar, so I have no reason to think this will end in anything other than satisfaction. I'll update the thread once a resolution has been proposed.
Thanks again to everyone for their thoughts on this unique situation!
cademetz
1.3K Posts
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December 3rd, 2007 14:00
Okay, the 'lie' part may have been a bit extreme, but since Dell clearly does not support overclocking of any non-Extreme processors, this is a grossly huge 'mistake.' It just proves even more so that apparently Dell hires far too many incompetent people or they have a serious training issue. I don't know how Dell generates the system descriptions, but any XPS Staff should know full well that the E-series processors are not overclocked by Dell -- if they don't know that, they need to trained, re-trained and trained again. So, either the system descriptions are automatically generated, meaning Dell has a very poor system to do so, or someone specifically checked a box, added a description, etc. to this particular systems description and didn't have a clue what they were doing. Furthermore, Dell should have some process in place to fact-check any system description.
Aivas47a
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December 3rd, 2007 18:00
DELL-Chris M
Community Manager
Community Manager
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December 3rd, 2007 18:00
Use this Unresolved Issues form.