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"monitor cable to add-in graphics card connector"?
I"m trying to connect my Dell U2414H monitor to my XPS 8700 and I"m getting a message saying that I have a "unsupported video configuration detected". Now, I'm trying really hard to be patient (this is day 2). Could someone please help?
The message tells me that I have an add-in graphics card, but the monitor cable is plugged into the integrated video connector" It gives me the steps to do so, but I have no idea how to "plug the monitor cable into the add-in graphics card connector which requires a video adapter or video adapter cable (provided with the system)". Um....I've used all the cable that came with the system.
Honestly, I would've called Dell Support yesterday...but I always struggle with the heavy accent and usually just end up more frustrated. :(
Thank you!
speedstep
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April 23rd, 2014 10:00
"unsupported video configuration detected".
You have 2 choices. Remove the video card or remove the video cable from the machine and plug into the video card in the slots.
if you remove the BLUE VGA cable and only use the WHITE DVI cable you cannot connect the monitor to the wrong port. Neither the computer nor the monitor is designed to have BOTH VGA and DVI attached to the monitor so if you used ALL of the cables this is your issue.
speedstep
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April 23rd, 2014 11:00
Un Plug D-SUB VGA connector from the motherboard. If you do not have a VGA connection on an Add in Card then you must use an adapter.
druthers
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April 23rd, 2014 11:00
Thanks so much for your fabulous picture post, SpeedStep! Very, very helpful. The problem is, I do not have color-coded cords. I followed the quick setup diagrams that were provided with the computer/monitor. It has been YEARS since I've had to connect all of these kind of cords up (a long time laptop only user). I have the mind DP to DP cord and then the other one just looks like a USB connection. If I knew exactly the name/type of cord I needed, I'd just get it at BestBuy. However, at this point, I"m ready to hand it all over to the Geeks and let them do it. Really....one would think that Dell would include the correct cords for what you buy.