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July 24th, 2024 08:00

Dell OME 3.10.2 Windows OS Driver Update Issue

Hello Team

Hyper-V Serves 2019 added via Open SSH into Dell OME getting the Drivers inventory but unable to update them only firmware getting updated

Task initiated for updates via OS
===========================
Getting update status from the target machine...
Unable to get the update task status. Please check the target for the status.
Unable to get the update task status. Please check the target for the status.
Target machine is not responding.
===========================
Task completed for updates via OS
===========================
Any solution on this please?
Regards
Sachin Ubale.

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8.8K Posts

July 24th, 2024 13:01

Sachin88,

 

If the baseline is suggesting drivers to update, but they are not being updated, we would need the full job output to investigate further. In the case of OME, firmware is updated through iDRAC and drivers are updated via OpenSSH OS, but normally firmware and drivers are not updated at the same time. 

 

Let me know if this helps and what you see.

 

 

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July 25th, 2024 07:23

@DELL-Chris H ​ 

Thanks for the reply

I have upgrade OME 3.10.2 to 4. 0.1 by migrating it but still same issue

This time only Drivers were selected to be updated.

Observed that on Windows OS Dell_dup folder is empty and here are the logs from Windows

#ID : 02F49540-8465-490E-8EDD-22C9948F9555
#DSU Version: 2.0.2.3 , build:845 - 02F49540-8465-490E-8EDD-22C9948F9555
#System IP: XX.XXX.137.110 - 02F49540-8465-490E-8EDD-22C9948F9555
#Date: 24-07-2024 10:20:40 - 02F49540-8465-490E-8EDD-22C9948F9555
#Fields:      ID                       |        Date Time     |  Level |         Message
02F49540-8465-490E-8EDD-22C9948F9555  | 24-07-2024 10:20:40  | DEBUG | source-location: \\XXX.XXX.X.230\idrac\repository\30\40\output\17840\ has valid share format.
02F49540-8465-490E-8EDD-22C9948F9555  | 24-07-2024 10:20:40  | DEBUG | DSUDownloader::EnablePermissions:1096  FilePath C:\Program Files\Dell\DELL System Update\getOEMSystemId.exe
02F49540-8465-490E-8EDD-22C9948F9555  | 24-07-2024 10:20:40  | DEBUG | inCommandString: "C:\Program Files\Dell\DELL System Update\getOEMSystemId.exe" > 5D9743BC-E65F-48C8-883E-AF5C6DCADFF1.txt
02F49540-8465-490E-8EDD-22C9948F9555  | 24-07-2024 10:20:40  | DEBUG | Replacing \\XXX.XXX.1.230\idrac\repository\30\40\output\17840\\64c19e1b-157c-4de9-94bd-e750c1704ed8_Catalog.xml with C:\ProgramData\Dell\DELL System Update\dell_dup\ED5D470C-EE94-490F-87FE-C7183237E4AF\64c19e1b-157c-4de9-94bd-e750c1704ed8_Catalog.xml for internal use.
02F49540-8465-490E-8EDD-22C9948F9555  | 24-07-2024 10:20:40  | DEBUG | Catalog location is provided. Verifying it ...
02F49540-8465-490E-8EDD-22C9948F9555  | 24-07-2024 10:20:40  | DEBUG | File extension is :XML
02F49540-8465-490E-8EDD-22C9948F9555  | 24-07-2024 10:20:40  | INFO | Exiting DSU!
02F49540-8465-490E-8EDD-22C9948F9555  | 24-07-2024 10:20:40  | INFO | Exit Code: 1
here are the logs from OME Job
Status:
Failed
Target System:
#########
Start Time:
Thu Jul 25 2024 01:49:50 GMT+0530 (India Standard Time)
End Time:
Thu Jul 25 2024 04:41:39 GMT+0530 (India Standard Time)
Elapsed Time:
02:51:48
Messages:
Running
Verifying if the device Service Tag is valid.
The device Service Tag is valid.
Starting communication with the device.
Checking the target machine for any update task in progress.
===========================
Task initiated for updates via OS
===========================
Getting update status from the target machine...
Unable to get the update task status. Please check the target for the status.
Unable to get the update task status. Please check the target for the status.
Unable to get the update task status. Please check the target
Target machine is not responding.
===========================
Task completed for updates via OS
===========================
Task Failed. Completed With Errors.
----------
Status:
Completed
Target System:
All Selected Targets
Start Time:
Thu Jul 25 2024 01:49:41 GMT+0530 (India Standard Time)
End Time:
Thu Jul 25 2024 01:49:50 GMT+0530 (India Standard Time)
Elapsed Time:
00:00:09
Messages:
Running
Processing the DUP downloads.
This may take sometime
Downloading and verifying the update package(s)
Checking package content and validating
Download and validation is complete
Package(s) download completed
Completed
----------

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August 5th, 2024 19:13

@Sachin88​ Following. I am having the same issue

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8.8K Posts

August 5th, 2024 20:03

Mlabbq,

 

As previously discussed, in order to determine the cause of the issue we would need to review the full job output to confirm the cause. So I would recommend that you call in to support and ask for the OpenManage group directly, as they would be able to review those as well as work with you on the system.

 

 

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