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Drivers are frequently for the wrong platform
We've had this recurring issue for about a year now. Random driver updates will show as missing/critical, but will fail to install when the update task is run. The informational link in OMEnt for the specific driver(s) clearly indicate the wrong platform.
For example, the server in question is running Windows 2016, but the driver referenced is specific to Windows 2020. Which, of course, is why the install task fails. I've manually downloaded and tried to install the file which errors due to not being applicable.
I've tried everything to clear the critical update; reset iDRAC, refresh inventory, re-run compliance checks, etc. It will eventually disappear after weeks or months, but in the meantime the system shows in a critical state due to a missing update that is not applicable in the first place.
Is this a known issue? Or are there any other things I can try to remove the non-applicable updates so the correct status is reflected?
For example, the server in question is running Windows 2016, but the driver referenced is specific to Windows 2020. Which, of course, is why the install task fails. I've manually downloaded and tried to install the file which errors due to not being applicable.
I've tried everything to clear the critical update; reset iDRAC, refresh inventory, re-run compliance checks, etc. It will eventually disappear after weeks or months, but in the meantime the system shows in a critical state due to a missing update that is not applicable in the first place.
Is this a known issue? Or are there any other things I can try to remove the non-applicable updates so the correct status is reflected?
DELL-Erman O
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May 17th, 2024 06:59
Hello,
I don't have information about whether this is a known issue or not. If I just have to comment, maybe a situation like this could be causing this, the update cache on your server any cached or partially downloaded updates that may be causing conflicts. However, I recommend to you is that you can make a detailed inquiry by calling your local Dell software team.
justin gray
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May 17th, 2024 19:41
This patch is for Windows 2022 only and does not apply to Windows 2019. In addition, this patch version is not available for 2019, only 2022. From what I can find the servers are currently running the latest version available for the chipset.
justin gray
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June 20th, 2024 23:07
We have basic hadware support on these server, so Dell Support will not assist with troubleshooting OMEnt.
Right now we still have three R340's running Windows Server 2019 that are showing they need critical driver updates, but the updates are actually for Server 2022 and are not applicable to 2019.
DELL-Young E
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June 25th, 2024 02:38
Hello, I have escalted and talke senior level engineers. we investigated over the weekend and I'm afraid there's no such known issue at the moment.
Respectfully,
justin gray
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July 22nd, 2024 16:15
And for what it's worth, we're still seeing this issue with drivers, as well.
DELL-Young E
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July 23rd, 2024 03:39
Hello, I checked once again with the team and we still don't see a known issue across all the regions. In this case It's best that you raise a case with the local support with your system's service tag if you wish to investigate further. https://dell.to/4faOs7P
Respectfully,
(edited)