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Catalog Management
I have just deployed OpenManage Enterprise 4.0.1 however when I check the catalog management, I get the error:
Execution Message |
Running
Processing repository information.
Attempting to connect to repository.
Downloading catalog failed.
Unable to download the catalog file. Make sure that the remote repository is available, also if a certificate was used in the request, then make sure is valid.
Task Failed. Completed With Errors.
|
Has anyone experienced this?
DELL-Charles R
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April 25th, 2024 19:02
Hello,
Yes the VxRail will work. When you get the engineer let them know you need Systems Management support on OME.
DELL-Charles R
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April 24th, 2024 14:25
Hello,
Check the Deployment prerequisites page 24-29
Particularly Firewall exceptions page 29:
Update catalogs
* https://downloads.dell.com/catalog
* https://dl.dell.com/catalog
OpenManage Enterprise 4.0 User's Guide
https://dl.dell.com/content/manual50179540-openmanage-enterprise-4-0-user-s-guide.pdf?language=en-us
andyhayward01
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April 25th, 2024 11:37
@DELL-Charles R Hello, thankyou for the reply. There is no firewall rules blocking any activities to the URL's. Its worth noting that i have an older OpenManage 3.10 instance on the same network and that can query updates absolutely fine? Perhaps an issue with the deployment? Or is there any configuration im missing?
Thansk
Andy
DELL-Charles R
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April 25th, 2024 12:23
Hello,
Since this is a fresh deployment it may be worth deploying again in case there was any issue this first time.
Please let me know how it goes.
andyhayward01
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April 25th, 2024 17:16
@DELL-Charles R I have re-deployed a new instance however still the same error.
Thanks
Andy
DELL-Charles R
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April 25th, 2024 17:47
Hello,
Can you try on the Monitor > Troubleshoot page and ping:
https://dell.to/3UfOou3
https://dell.to/49NGm1a
Do you have a service tag in warranty you can contact Support directly? When you get the engineer, ask for the Systems Management team and they can do a remote session with you to get a look.
andyhayward01
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April 25th, 2024 18:59
@DELL-Charles R Ping errors on hostname however i can resolve DNS when discovering hosts
I have VxRails under Dell support. Do i just raise a ticket against that asking for OpenManage support?
Thanks
Andy