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Windows 10
I have a Windows 10 laptop running DDPE enterprise that is looping with a startup repair issue. Is there a way to repair it without re-imaging the laptop?
Unsolved
1 Message
0
1639
I have a Windows 10 laptop running DDPE enterprise that is looping with a startup repair issue. Is there a way to repair it without re-imaging the laptop?
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Brian Piatt
67 Posts
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November 14th, 2019 14:00
@cagney201
Do you have the stopcode before it loops? Do you know what version of DDPE you are using?
-Brian
L4 | Dell Data Security #IWork4Dell
Friefi
1 Message
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April 16th, 2020 14:00
SteveO1683
Moderator
Moderator
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146 Posts
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April 17th, 2020 08:00
Hi @Friefi,
Let's see if we can pass some commands to Bitlocker to get it out of the way and see if that helps Windows boot normally.
Let the machine boot loop until you get to the recovery screen. At the recovery screen click "skip this drive".
On the next screen you should be able to click Advanced Options > Troubleshoot > Advanced Options > Command Prompt.
At the command prompt lets confirm BitLocker still has the correct status of the drive by entering the following command "Manage-bde -status c:" This should return a message saying BDE is Active
Now we will unlock the drive by entering "Manage-bde -unlock c: -rp
Once the drive is successfully unlocked we can then disable the Bitlocker protector by entering "Manage-bde -protectors -disable c:"
Once those steps are done we can see if windows will boot normally.
If Windows does not boot normally and startup repair still fails the next step would be to fully decrypt the drive and see if that helps startup repair.
The steps to decrypt the drive are similar to what is listed above. After you do your Manage-bde -unlock c: -rp command you will then enter manage-bde -off C:.
NOTE: for the you do not need to enter the <>. Also you do not need to use the quotation marks in your commands, I used them here to highlight the commands.