Monthly Dell Data Security Technical Newsletter

Dell Data Security Technical Newsletter

Volume 89, August 2022

Important Update: Dell Endpoint Security North America Phone Number Has Changed

Dell Endpoint Security has a new number for support tickets. Customers in North America should now call +1 877.459.7304, ext. 6236710.

Updated Software Versions

For up-to-date versions of Dell Endpoint Security, Dell Endpoint Security Suite Enterprise, Dell Security Management Server/Virtual, and Dell Trusted Device, please review this KB article.

Dell Trusted Device v4.7

New Features and Functionality v4.7

The Trusted Device agent now detects unsupported BIOS versions. After detection, Trusted Device writes the following error in the Registry, Service log, and Windows Event Viewer: BIOS Verification: 14 (BIOS Version Not Currently Supported)
- For more information, see the Trusted Device Installation and Administrator Guide.
The following platforms are now supported by BIOS Verification, BIOS Events & Indicators of Attack, and Intel ME Verification:
- OptiPlex 5400 All-in-One
- OptiPlex 7000
- OptiPlex 7400 All-in-One
The following platforms are now supported by BIOS Events & Indicators of Attack:
- Latitude 7320 2-in-1
- Precision 5560

Technical Advisories v4.7

In rare scenarios, Trusted Device v4.7 may write "Unable to impersonate user for setting proxy" errors to the Service log, which indicates a failed BIOS Verification attempt. As a workaround, reboot the computer. [DPS-5526]
If BIOS Verification fails, Trusted Device does not currently perform an Image Capture on the Latitude 7420. [DPS-5675]

For more information on Dell Trusted Device, see our FAQ here.

Use this link for Downloads and Documentation for Dell Trusted Device.

What is Dell Trusted Device? | Dell US

Secureworks® Taegis™ XDR 3.0.10

Taegis Endpoint Agent Has Launched

The new Taegis™ Endpoint Agent is now available. Existing customers will be upgraded on a rolling basis to account for service upgrade considerations that need to be addressed for successful migration. Look for a message in Taegis™ XDR in the Endpoints section with further details on how to request to upgrade to the new agent.

The new Taegis™ XDR Endpoint Agent:

Natively integrates and optimally operates with XDR to aide in the detection and response of real security threats
Is an always-connected agent, providing better visibility into online and agent health status
Provides enhanced telemetry collection by XDR with near-real-time alerting
Provides native support of Windows, macOS and Linux
Has an improved system impact with 50%+ less CPU overhead vs. Red Cloak™ Endpoint Agent
Ensures endpoints are always running the latest agent version through auto updates
Provides easy-to-use performance configuration tiers that offer a balance of visibility vs. performance for specific asset

Netskope Version 97.1.0

Netskope Version 97.1.0 is available to all customers and contains several new features and enhancements. API Data Protection enhancements to Slack Enterprise and Service Now, Secure Web Gateway Newly Observe Domain (NOD) category support, and more.

A list of all the enhancements and fixes can be found here.

Advanced Threat Prevention End of Maintenance

The Advanced Threat Prevention component of Dell's Endpoint Security Suite Enterprise has reached End of Maintenance.

What this means for Administrators:

Advanced Threat Prevention build 2.1.1585 is the final build available with Auto-Update.
Dell Endpoint Security Suite Enterprise build 3.4.0 is the final release containing 2.1.1585.
Dell Endpoint Security Suite Enterprise is supported through the life of current maintenance contracts.

Next Generation Anti-Virus provided by Dell Endpoint Security Suite Enterprise will be superseded with VMware Carbon Black Cloud.

For more information about Carbon Black Cloud, please see: What is Carbon Black.

Any additional questions can be directed to your Dell Endpoint Security Team at endpointsecurity@dell.com.

For more information on Dell's product life cycle process, see our knowledge base here.

Dell Data Security Chat

For U.S. customers only, Chat support is now available Monday through Friday, 7 a.m. to 7 p.m. CST.

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Dell Data Security ProSupport for Software

24x7 support and issue resolution from a team of technicians.
Within the U.S., the dedicated number is 877.459.7304, ext. 6236710.
For a list of in-country phone numbers, click here.

NEW: Dell Data Security Advanced Support for Software

Direct and easy access to your own dedicated security expert.
Support for all of your Dell endpoint security software.
Personalized support including customized communication plans, health checks and more!