Endpoints using Dell Encryption Enterprise or Dell Encryption Personal on Windows 10 version 1903 (May 2019 Update / 19H1) or later may display a blue screen operating system failure BAD SYSTEM CONFIG INFO (BAD_SYSTEM_CONFIG_INFO) after installing Windows operating system updates from August 2019 and later.

Dell is actively working with Microsoft to provide a fix to prevent this issue from occurring on an endpoint. If an endpoint is currently affected, a local security administrator (LSA) recovery can be performed to resolve the blue screen. For the latest information, reference Dell Encryption Enterprise / Dell Encryption Personal Endpoint Displays BAD SYSTEM CONFIG INFO After Installing Windows Update KB4512941 and/or KB4515384.

Dell Data Security September Release

Dell Security Management Server v10.2.7
- Release Notes
Dell Security Management Server Virtual v10.2.7

Mozy by Dell to Carbonite Endpoint Transition Opportunity

Mozy Backup by Dell and Mozy Sync by Dell services will no longer be available to backup data or restore data through the Mozy administration console after January 8, 2020. To retain backup functionality, Mozy by Dell customers will have an opportunity to transition to Carbonite Endpoint. For more information, reference Mozy by Dell to Carbonite Endpoint Transition Options.

Dell Data Security Forum

Join the Dell Data Security Community to discuss changes, questions, or workflows on the product portfolio.

Webinars

Did you know we offer a 1-day webinar to help you deploy your Dell Data Security Encryption Server? The webinar can cover both Enterprise Server and Virtual Server designs and help you be prepared for establishing your encryption environment. In addition to deployment basics, we cover best practice management and how-to scenarios.

For more information and to get into the webinar, contact your sales representative and ask for the Dell Encryption Enterprise Management Server Installation and Best Practices Webinar.

This is currently available to US-based customers only.

Trouble getting to Dell Data Security ProSupport?

With many products and services available to Dell customers, it is sometimes difficult to get to the right team when opening a support case. To address this, the Dell Data Security team has created the very first dedicated global queue within Dell for a product suite. Never again be caught in a maze, get straight to the experts immediately for all of your Dell Data Security support needs.

Within the United States, the dedicated number is 877.459.7304, X4310039.

For a list of in-country phone numbers, click here.

Helpful Links

How to Run the Dell Encryption Enterprise / Dell Encryption Personal Recovery Bundle

How to Upgrade Dell Security Management Server Virtual / Dell Data Protection Virtual Edition

We hope that you find this newsletter beneficial and of great value and interest. Feel free to drop us a line with your suggestions and input for future issues of the newsletter at dellsecurityce@dell.com. For easy access to up-to-date information on webcasts, videos or other assets, visit the Data Security Solutions Information Hub.

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