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December 13th, 2018 06:00

Dell Data Security Technical Newsletter - December 2018

Dell Data Security Technical Newsletter

Volume 51, December 2018

Dell Data Security Chat

For U.S. customers only, chat support is now available Monday through Friday, 8 a.m. to 5 p.m. CST.

Other Helpful Links

Dell Data Security Online Community

Please visit our Data Security online community. Here you can check out our blogs, forums and other resources, and join in the conversation.

Contact Support

Online Support: www.dell.com/ddpesupport

Phone: 877.459.7304, Option 1, X4310039

Please have your service tag available.

Monthly Dell Data Security Technical Newsletter

To: Data Security Software Customers

This month in Data Security

Windows 10 1809 Support (October 2018 Update / Redstone 5)

Dell Data Security has limited support for Microsoft Windows 10 1809 (October 2018 Update/ Redstone 5). Dell is actively working with Microsoft and our vendors to provide support as quickly as possible.

Reference Dell Data Security Windows 10 Feature Update Compatibility for specific product support status on 1809.

macOS Mojave (10.14.2) Support

Dell Data Security now supports macOS Mojave 10.14.2 on:

Dell Encryption Enterprise for Mac v10.0.1.8425 and later
- For more information, reference Dell Encryption Enterprise for Mac System Requirements
Dell Data Guardian v2.1.0 and later
- For more information, reference Dell Data Guardian System Requirements
Dell Threat Defense v1496 and later
- Script Control is currently not supported on Mojave .
- - Dell is actively working with their partners to provide support in a upcoming release
- For more information, reference Dell Threat Defense System Requirements
Dell Endpoint Security Suite Enterprise v1495 and later
- Memory Protection and Script Control features are not currently not supported on Mojave
- - Dell is actively working with their partners to provide support for these features in a upcoming release
- For more information, reference Dell Endpoint Security Suite Enterprise System Requirements

Smart Card Reader Support Functionality

Dell Full Disk Encryption and Dell Self-Encrypting Drive Manager have been updated with supported Smart Card Readers. For more information, reference:

Managed Reports for Dell Data Security

Beginning with Dell Data Security server v. 10.1, Managed Reports replaces Compliance Reporter. Compliance Reporter has been removed from the WebUI and the services are disabled by default.

For information on managed reports, reference How to Schedule Managed Reports for Dell Data Security Servers.

For information on re-enabling Compliance Reporter, reference How to Enable Compliance Reporter for Dell Data Security Servers.

Service Request Online (SRO) Tool

Do you prefer submitting tickets online rather than calling in? You can open cases via the Service Request Online (SRO) tool! Navigate to https://www.dell.com/support/incidents-online/, input your Service Tag, select the email option, fill in the Support Request form and submit it. A DDS specialist will reach out shortly to assist.

Note: To leverage the SRO, a valid Dell Data Security service tag is required. Currently, only Dell Data Security Volume License tags are supported.

Dell Data Security Forum

Come see what other DDS users are saying.

Are you curious what type of file encryption is provided by Personal Edition? A user posed this very question; read the response he received. Dell Encryption Personal - FDE or FLE or both?

Do you need help with encryption for network shared folders? Check out this forum user's request at https://www.dell.com/community/Dell-Data-Security/Dell-Encryption-Personal-FDE-or-FLE-or-both/td-p/6197935.

Trouble getting to Dell Data Security ProSupport?

With many products and services available to Dell customers, it is sometimes difficult to get to the right team when opening a support case. To address this, the Dell Data Security team has created the very first dedicated global queue within Dell for a product suite. Never again be caught in a maze, get straight to the experts immediately for all of your Dell Data Security support needs.

Within the United States, the dedicated number is 877.459.7304, Option 1, X4310039.

For a list of in-country phone numbers, click here.

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Helpful Links

Do you need to automatically force browser extensions to start through your group policy? Read our article Endpoint Security Suite Web Protection Browser Extensions: How to Automatically Force-Enable Through Group Policy for help on different browsers.

Do your users receive a 'file not found' error message when logging into Windows? Review our article An Error Message Referencing a Missing File Named CredDB.CEF or CredDB2.CEF Appears on Login When Dell Encryption is Installed for resolution.

We hope that you find this newsletter beneficial and of great value and interest. Feel free to drop us a line with your suggestions and input for future issues of the newsletter at dellsecurityce@dell.com. For easy access to up-to-date information on webcasts, videos or other assets, visit the Data Security Solutions Information Hub.

To ensure that you receive our monthly newsletters (and not accidentally land in your junk folder), please make sure you add dellsecurityce@dell.com to your address book.

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This email is an advertisement. If you do not wish to receive this newsletter, please click unsubscribe. Dell is located at One Dell Way, Round Rock, TX, 78682. Dell and the Dell logo are trademarks of Dell Inc. Copyright 2018 Dell Inc. All rights reserved.

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