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cmgshellext.dll crashing explorer.exe
Looks like Dell Data Protection is calling cmgshellext.dll and crashing explorer.exe on login, repeatedly. Have to Control-Alt-Delete -> Task Manager -> Run explorer.exe to get everything working. I'm not seeing any previous discussions of this issue.
Let me know if you have thoughts.
Thanks
Faulting application name: Explorer.EXE, version: 10.0.14393.2097, time stamp: 0x5a820b61
Faulting module name: CmgShellExt.dll, version: 8.15.0.18, time stamp: 0x598aa3f3
Exception code: 0xc0000005
Fault offset: 0x000000000002e60f
Faulting process id: 0x2f4
Faulting application start time: 0x01d3eea632700cf9
Faulting application path: C:\windows\Explorer.EXE
Faulting module path: C:\Program Files\Dell\Dell Data Protection\Encryption\Local Console\CmgShellExt.dll
Report Id: 7886b82c-c98e-4275-9783-1ed135950fa2
Faulting package full name:
Faulting package-relative application ID:
SteveO1683
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May 21st, 2018 10:00
Hey taylorjnelson,
Thanks for posting the error details. I did some research and it turn out we made some code changes in our 8.17.x releases to resolve this issue. Below are the release notes and the download portal where you can grab the latest version of DDP|E.
Release Notes
http://topics-cdn.dell.com/pdf/dell-data-protection-encryption_users-guide7_en-us.pdf
Download Page
http://www.dell.com/support/home/us/en/19/product-support/product/dell-data-protection-encryption/drivers
If the issue still persists after an upgrade please let us know and we can troubleshoot further but hopefully this should get you going.
#IWorkForDell