20 Posts
0
1887
Why am I being charged $48 for free shipping?
I have been trying to order a laptop and the one I want says free next day shipping. If I place it in my shopping cart, it still says free shipping. When I get to the payment details page, it then shows $48 for shipping.
What's up with that?
Dell-Brad L
Community Manager
Community Manager
•
2.4K Posts
0
April 5th, 2023 12:00
Please contact DELL-Cares directly via a private message. The team should be able to help out.
alterion
34 Posts
0
May 19th, 2022 19:00
Order it through a sales agent and check the invoice for shipping charges before confirming your order
bw_777
20 Posts
0
May 19th, 2022 19:00
I talked to a guy in sales and he couldn't match the price of what's shown on their web site for some reason. Ordering by phone would cost $100 more. That's crazy!
bw_777
20 Posts
0
May 20th, 2022 09:00
Here is what I get when I get to checkout
bw_777
20 Posts
0
May 22nd, 2022 07:00
I just tried ordering again to see what happens. I even went as far as entering my payment info. They still want $48 for free shipping. I have been using and ordering Dell computers for over 20 years and never ran into this before. I wouldn't mind paying for shipping as long as you don't call it free.
bw_777
20 Posts
0
May 22nd, 2022 08:00
And I just got off the phone with a sales agent and he said he could remove the shipping fee but the cost would be $699 plus tax. But their web site shows $599. So it looks like I'm done with Dell.