Very Unpleasant Experience

I’m writing this review of my experience with DELL’s repair service.

On May 30th, I had to have my motherboard replaced (due to a popping noise whenever external speakers were connected to the headphones jack) on a six-month old Precision 5680 that I purchased directly from the DELL website. The dispatch number was: <Your private information was removed from this public post. DELL-Admin> and upon completion, the laptop worked fine for about six days. Then all of sudden, my battery indicator light started flashing an amber color. Soon after the flashing light, I get an error message informing me that my battery was not being recognized. 

Once this occurred, I called customer service and they sent out a shipping box for me to send my laptop in for repair on June 6th. This is the information that was given:

<Your private information was removed from this public post. DELL-Admin>

On June 12th I finally get my laptop back and upon opening the box and examining the laptop, I discovered that there was damage to the lcd cover, lcd trim bezel, palm rest, and the bottom cover (from what appears to be the result of my laptop being dropped by one of the technicians at the repair facility).

Now, for the third time, I had to contact someone about repairing my laptop. So, on June 14th, DELL repair facility received my laptop for repair. The following information was given:

<Your private information was removed from this public post. DELL-Admin>

Now, I’m being told that the bottom case is on back order and that I won’t receive my laptop until July 8th!

I have never experienced anything like this in my life. This is truly the worst experience I have ever had purchasing a laptop directly from a company. I will definitely think twice before purchasing another DELL product.

P.S. I have attached photos of the damage to my laptop.