Refuse to refund order of laptop that won’t power up out of the box 6 days after 30 day deadline

I want everyone to know how poor Dell customer service is.  Bought a $2000 laptop for my kid for college, we are so busy we didn’t get to unbox till today, 36 days after receiving, he leaves Sunday for college.  Laptop is a brick, zero power, tech support can’t fix it, wants to repair it, repair it? 2k spent and you want me to work through a repair because your joke of a deadline passed 6 days ago? How about standing by your own product for a 20 year customer?  Several chats, phone calls and zero help. No one cares.  I emailed Michael Dell, bbb complaint filed, told dell financial you will never see another penny.  I am shipping the brick back to Dell HQ tomorrow. This is an absolute absurd joke.  I will never shop Dell again, and I plan to scream this as loud as possible, a simple search shows this happens over and over.  2000 for a product that doesn’t work and you refuse to stand by it? Seriously Dell, this is how far your company fell?  Well either way, you’re getting the brick back and you can sue me for the money because I will never pay you another penny for how my aggravatation you caused me today.  Now I have to go buy another laptop tomorrow so my kid has it for school next week.  So now I’m out around $4000.  Also contacting local news consumer reporters, someone needs to help me because Dell doesn’t care.

Absolutely disgusting way to treat customer.  Hope your return policy is working for you Dell because all you are doing is chasing customers away, thanks for nothing.