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Price reduction 15 days after purchase --4000 DK/ 580USD
I ordered a Aurora 16 desktop end of march In Denmark. Within next 15 days the online price was reduced by 10%. I spoke to several representatives to get a price adjustment to the new price. I was basically told tough luck, we do not do price match in Denmark . Look at the irony, you buy premium service that is applicable for all over the world, but price match, not appliable :/ Moreover, CS representative using Chat GPT to answer my query. I attempted to escalate this call and nothing changed. Worst customer service, Dell don't hold their 30 days price match guarantee..
Pretty disappointed Dell, it huge difference of around 4000 kr i.e. approx 580 USD...lost respect
Pretty disappointed Dell, it huge difference of around 4000 kr i.e. approx 580 USD...lost respect