order lost

Hi dell people,

I ordered this laptop and the package was delivered somewhere and signed with illegible signature: Obviously taken by someone in need. I called FedEx and They also adimit that the package is lost (please find the following picture):

So I would need a written authorization from Dell waiving Dell's right to pursue a claim on this shipment. Obviously, Dell has received my full payment for the laptop, and is not going to give me a refund in the future. So I presume they are not rightfully in possess of the laptop that has been shipped even if it is not delivered to the right person. Therefore, I presume Dell should be able to give me a written authorization very easily because they are never ever going to make a claim of the laptop in the future. However, when I contacted one of the Dell associate through the service hotline, that person refused to give me authorization of any kind.

I wonder what is the real reason of Dell being reluctant to provide me an authorization like this? Because this basically means Dell could team up with FedEx in all of their future orders and ship their product to the criminals and rip off the ordinary customers like me.