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I never received the computer or refund for undelivered package
I ordered a desktop computer on 03/29/2024. The delivery date status remains in pending status for delivery. I initiated a request for a refund and spoke with Customer Care on 04/04/2024 and received an email confirming my request in part as follows...
Thank you for contacting Dell Customer Care and for the opportunity to resolve your issue. As discussed on the call as per your request we have initiated a refund on this order and full refund will be initiated within 5 to 8 business days. At Dell, we take pride in our service so please let us know if you have any other questions. Simply reply to this email and we will be glad to assist you. Mujeeb S
Dell | Customer Care As of today, 07/22/2024, my funds still have not been refunded. I am very disappointed regarding this whole process. I have ordered from Dell in the past and never experienced this type of service. I would greatly appreciate some assistance regarding refunding my money.
ejn63
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July 22nd, 2024 14:27
If you've paid for this with a credit card, contact your financial institution to open a dispute.
DELL-Cares
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July 22nd, 2024 14:35
Hi,
Thank you for contacting Dell.
We apologize for the inconvenience this may have caused to you.
We'll surely check this for you. We have sent you a private message with the information on your order. Please reply to the private message for further assistance.
CB_3847
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July 22nd, 2024 14:36
@ejn63 I have contacted my banking institution as this is how I purchased the product. There has not yet been a resolution at this time.
CB_3847
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July 22nd, 2024 16:05
@DELL-Cares I have responded via private message as requested and look forward to your assistance in resolving this matter.
CB_3847
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July 29th, 2024 14:38
@DELL-Cares Thank you for your assistance regarding this matter. As of today, 07/29/2024, the problem has been resolved and a refund was received on 07/26/2024.