FG3 tracking to APO

Originally posted on June 7th but the direct message was closed.

Posting this here as a means to continue to bring awareness to this issue and hopefully escalate. There is no reason APO addresses need to use bogus FG3 tracking. Other companies deliver to APO all the time and provide accurate tracking with REAL USPS tracking numbers. I tried to explain this to Customer Care and like many people they just kept saying “please wait 8 weeks”. Furthermore, my order had two items that were shipped separately. One item was provided with a real USPS tracking and I’ve been able to track it successfully. The second item was given the FG3 tracking and I have no idea where it is or if it actually was even shipped. Customer care literally argued with me that they do not provide USPS tracking….even though one of my items have it. I should’ve listened to the other horror stories about Dell customer service and trying to ship to APO.

(June 13) Update: after a week of going back and forth with customer service, I finally received a USPS tracking number. However, the tracking says that USPS is still awaiting the item and a label has been created. But the FG3 tracking provided by dell showed a shipped status a/o June 4. So I still have no idea where this item is, when or if it was shipped, and when I can look forward to receiving it.

(June 26) Update: The most current status in that the laptop is being Returned to Sender. No further information has been given. Very frustrating after waiting a month for this laptop.

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