Extremely Disappointed with Dell Canada's Technical Support

Hi everyone,

I am writing to express my extreme disappointment with Dell Canada's technical support. I purchased an Alienware PC for 7000 CAD four years ago, and it has been plagued with issues from the start.

Recently, I encountered a critical motherboard issue. Dell Canada's technical team misdiagnosed and mishandled the problem, leading to further complications. Conversely, a Dell China technician correctly identified and fixed the issue by replacing the improperly installed motherboard from Dell Canada.

Today, a senior support member admitted that the Alienware PC's power port design is flawed. This flaw causes pressure damage to the motherboard if the power cable is not inserted gently. This critical information was not communicated to customers, and such damage is unjustly labeled as accidental damage, thus not covered by premium support.

Despite the clear evidence that the issues originated from Dell Canada's improper handling and misdiagnosis, I have been repeatedly told that Dell will not take responsibility, nor will they reimburse the 500 CAD repair costs incurred at Dell China. This behavior shows a troubling lack of accountability and responsibility from a company of Dell's stature.

Given the circumstances, I request that Dell takes immediate action to:

1. Reimburse the 500 CAD repair costs incurred at Dell China.
2. Provide additional compensation for the ongoing inconvenience and frustration caused by these persistent issues.
3. Ensure that such design flaws and inadequate support are addressed to prevent future occurrences.

I hope that by sharing my experience here, I can get the attention of someone who can actually help resolve these issues. Thank you for your attention.