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Easy-access "Pay My Bill" hyperlink on the main web page
Dell,
Why (for many years) do you refuse to place an easy-access hyperlink on your www.dell.com website? It is a bizarre process to navigate to your Dell Financial Services (DFS) accounts page! Why do you choose to make it so difficult for customers to pay their bills? Is this an intentional "road-block" that your executive team has determined in the best financial interest of your company -- where you can accrue more charges for late payments? Or are your web designers just ? It is one or the other. If you have any interest in your customers at all, please place a logically positioned "Pay My Bill" hyperlink on your primary www.dell.com splash page.
Thanks,
Tim
Anonymous
5 Practitioner
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274.2K Posts
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July 26th, 2013 06:00
Hi Tim,
Thank you for voicing your concerns and observations. As customer feedback remains our most important tool for evaluating the quality of our products and service, please know that your suggestions and comments have been forwarded to the appropriate department for review. In addition, please allow me to direct you to IdeaStorm, the customer suggestion website. There you will be able to post your comments and suggestions.
You may access your Dell Preferred Account by logging on to http://www.dell.com/dfs to pay your bill online.
I trust this information is helpful. If I may be of further assistance regarding this matter, please feel to contact me privately by clicking on my name in blue, next to my picture. Select Send Email or Start Conversation and provide the following information:
Name:
Email Address:
Shipping Address:
Phone Number:
Order Number:
Service Tag #:
Country of purchase:
Current country location:
Reason
Thanks,
Lorna
liz8200
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August 29th, 2013 19:00
I have been looking all over the dell site for a place to pay my bill. I don't see it anywhere. Dell is so messed up now. I cant believe Now I cant find a link to pay my bill. I'm sure they will give me a late fee if I'm late.
Anonymous
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274.2K Posts
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August 30th, 2013 10:00
Hi Liz8200,
Thank you for posting your comments and bringing your concerns to our attention. I regret you are experience difficulty making a payment to your Dell Financial Services (DFS) account. We recently updated our Dell, Inc., website in order to make navigating our products and services easier.
Please be certain you are going to the correct website at http://dell.to/18pUBTZ. Once you have created a profile online for your Dell Preferred Account (DPA), and are logged in, you’ll see the “make a payment” option.
If you still need assistance, I am happy to forward your concerns to Dell Financial Services (DFS) on your behalf. Please contact me privately by clicking on my DELL-username in blue, click "Send a Private Message" and provide the following information.
Name: Email Address: Shipping Address: Phone Number: Order Number: Service Tag #: Country of purchase: Current country location: Reason for contact:
Thank you, Lorna