Dell team is unable to get my laptop repair done

Since 15th Dec 2023, the Dell team is unable to get my laptop repair done. everyday i chat with themlike a ritual.  they changed the camera in Feb 2024 and still it was not ok finally inspite of doing all steps that they asked and constantly telling them that performance is erratic they did nothing till the screen went black. Now since past 4 months or more they are saying "I completely empathize with your frustration. Rest assured, we understand the importance of your concerns. Please be reassured that we are committed to diligently monitoring your service progress and providing you with regular updates throughout the entire process"

i have the entire chat exported & uploaded on a onedrive. happy to share with anyone to show proof of what am sharing here. i am defeated with their tactics.