Dell Financing issues

In terms of DFS, when I used them, i had the 12 months no interest and when I went over the 12 months, they just tacked on the interest to the total amount of the bill due... as for what you can do about it.. we can't really tell you cause dell will delete the posts..

I am glad to see I am not the only one!

To be honnest this is frankyly way over the line of Fraud in my book.

The user selects "12 months interest free promotion" and receives a bill for "36 months 18% interest you never asked for, with an option to pay in 12 months if you take the time to read the small font characters Dell has there to cover themselves and smart enough to figure out by yourslef what kidnof payment you should make to get the promotion you were offered in the first place".

I think the DFS offer should read: "DFS special offer:12 months free interest, assuming you are smart enough to avoid all the charges we will do our best to impsoe on you"!

Given the context of all  that happened with the bank adn sneaky/hidden mrotgage terms recently with the disastrous consequences we know, I am stunned Dell can get by (or promotes) this kind of practices.

The (clearly trained) answer was "You did not tkae the opportunity to pay the balance during the promotion period"!!!!!

Just unbeileivable.

For now I will ask IT to cancel our contrat with Dell. That will  be antoher 200 computers less a year, let's see if we get a call from the rep so I can explain to him ohow Dell treats tis customers....

Julien

Hi, Julien:

Sorry to hear about that. Sounds like an expensive lesson learned.

I certainly learned the lesson to not use Dell Financial Service and certainly did not get a good impression from Dell during this process.

But I would really be eager to hear form Dell on this issue.

How can this be legal to entice buyers to take up an attractive offer (12 months free interest) and then send them bill not stating what needs to be paid to get the deal you sign up for?

If this was a company invoicing another company, the CFO of the supplying company (dell in this case0 would already be in jail for fraud. But I guess Dell considers that sending wrong/misleading invoices to consumers and stealing 100$ here and there to their consumers is ok...

Please contact me if you had your own problems with DFS and would like to put together a common legal complaint.

Julien

Julien:

Seriously, you don't think companies like Dell don't understand consumer finance laws? Perhaps you're a consumer credit newbie, but I can assure you they've got this stuff figured out.

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Well, the original post is over a year old, but I am curious as to how it turned out. Any input from the OP?

Like Osprey said, it is really a good life lesson about reading the details of finance agreements.....

Dell does move posts if you speak regarding legal stuff and opinions.  Dell's board and they can do what they want.. I am surprised this board was brought back up over a year later lol.

It sounds to me like you've not used much credit in the past and quite possibly can't do simple math.  Take your $1,000 divide it by 12 and if you weren't making payments of $83.34 a month then obviously it wouldn't be paid by the end of the 12 months and you'd incur interest.  Many companies will revert the interest back if you don't pay it off in time.  Sorry you had to learn a lesson the hard way but people not wanting to be responsible for their actions is what got our country in the recession it's in. 

It sounds to me like you've not used much credit in the past and quite possibly can't do simple math.

As Barbie says, math is hard.

I'm certainly no CPA, but I've succeeded in avoiding interest charges for the dozens of interest-free offers I've taken advantage of (through Dell and others).

It is a sad statement about our society that people think it is acceptable to commit to something yet do not  even make an attempt to fully understand that commitment...

Obviously, this is not a Dell issue as there are similar complaints over at the Best Buy forums about HSBC.... I am guessing if I looked I could find similar complaints in many other places....

Four years ago, I started paying my interest free financing from dell as well.  They started charging me interest after I made my first payment on a interest free payment.  Of course, I had them waived the charges and pay in full of what I owned so I do not have to deal with the    

Dell has been messing me around for the past 3 months. Supposed to take payments on the 20th but instead they have been dipping into my account whenever they feel like it...usually twice a month or more. I have now in 3 months incurred over $500 in NSF charges, cannot plate and insure my vehicle because they take money which was going to my monthly plates and my house insurance in which now I have none which is breach of my mortgage. 

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