Dell Customer Support

I purchased a Dell Laptop in 2020. Recently the laptop began running slow and Dell technical support recommended changing the optical hard drive(HD) to a solid state hard drive(SSD). I purchased a new SSD from Dell. I pay annually for Dell Premium Support on my product. Dell technical support indicated they would assist in the file transfer from the old HD to the new SSD. 

The Dell technician took remote access to my computer for the file transfer. My personal files were backed, but the Windows Student 2019 was not backed up. Access to my Microsoft Windows Student 2019(XL, Word, Power point) was lost. Windows Student 2019 was installed by Dell at the factory before it shipped to me. I did not have the software key code to reinstall. 

Dell recommended going to Dell Digital Locker Web site to retrieve the software key. The web site did not respond to my request for information.

Dell recommended contacting Microsoft to retrieve the software key. I was not able to access the information from Microsoft.

Dell installed the Windows software at the factory. Dell, not me, deleted the file Microsoft Windows Student 2019 without backing it up. 

I have escalated the issue through the Dell chain of command and not received satisfaction. The manager for the Support continually directs me to contact Microsoft. I do not see this as a Microsoft problem, it is a Dell problem.

Your Assistance in resolving the issue is appreciated. 

Regards,

RW