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Delivery took 25 days and not accepting returns
I place an order on 4/8 and it got delivered on 5/5, that's almost a month.
want to return the product within few days after 5/5, but dell is not allowing it. saying that its over 30 days now. is it my mistake that Dell to almost a month to deliver the product? I called atleast 8 times to talk about it and the customer care is just hanging up the call or just NOT speaking on the other side (on 5/16 i talked to Monika, Suvarna). Suvarna informed her manager will call me in 15 minutes and I never got a call. I am really disappointed with this experience and will NOT be able to come back to buy from Dell in future. Will definitely share my bad experience on my social media platforms.
want to return the product within few days after 5/5, but dell is not allowing it. saying that its over 30 days now. is it my mistake that Dell to almost a month to deliver the product? I called atleast 8 times to talk about it and the customer care is just hanging up the call or just NOT speaking on the other side (on 5/16 i talked to Monika, Suvarna). Suvarna informed her manager will call me in 15 minutes and I never got a call. I am really disappointed with this experience and will NOT be able to come back to buy from Dell in future. Will definitely share my bad experience on my social media platforms.
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- Dell Purchase ID:
- <Private data removed from public view. DELL-Admin>
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- Order Number:
- <Private data removed from public view. DELL-Admin>
DELL-Cares
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May 16th, 2024 22:43
Hi,
Thanks for contacting Dell social media customer care!
We apologize knowing the situation as we read from your post.
Kindly DM to this message for secure communication.
We will review your case and assist you accordingly!
Regards,
Alam