Complaint, Alienware desktop, unreceived $200 Visa gift card, auto-pay dispute

 I am writing to formally lodge a complaint regarding my purchase of an Alienware desktop from Dell's website in August 2019. The total price was $1,763.99. Despite multiple attempts to resolve the following issues through phone calls, online chat, and emails, I have not received satisfactory responses or solutions.

**Issue 1: Unreceived $200 Visa Gift Card**
At the time of purchase, the website advertised a $200 Visa gift card as part of the offer. However, I have not received this gift card to date. I have reached out multiple times via phone, online chat, and email, but have not received any response or resolution.

**Issue 2: Auto Payment Issues and Outstanding Balance**
I set up auto payment for my purchase and have been paying approximately $40 per month. However, in October of last year, my auto payment stopped without my knowledge. I assumed that I had fully paid off my balance. In January, I received a call informing me that I still owed over $1,500. This was surprising and concerning, given that I had been making payments for over four years.

When I tried to access my Dell financial account, I discovered I had never received any statements or a credit card, making it impossible to monitor my balance. The agent I spoke with informed me that Dell had partnered with a new company and I needed to set up a new auto payment. I was also told that the no-interest financing promotion I initially signed up for had ended.

I requested a detailed statement and an address update to receive future correspondence. Despite these efforts, I did not receive any follow-up until March when another agent called, demanding immediate payment. This agent also failed to provide any clarity or assistance regarding my outstanding balance and the supposed no-interest loan. Subsequent statements only showed the total amount owed, without any detailed breakdown.

**Current Situation:**
- I have been making auto payments for over four years, believing I was part of a no-interest payment plan.
- I was recently informed that my payments primarily covered interest due to only making minimum payments.
- I have initiated a dispute regarding my bill but have yet to receive any response, and late fees continue to accrue.

This entire experience has been incredibly frustrating and disappointing. The initial promise of a $200 Visa gift card and no-interest financing appears to be false advertising. I feel deceived and burdened by continuous bills for an amount I believe I should not owe.

I kindly request a thorough review of my case and a prompt resolution to these matters. I hope to receive a detailed statement and a clear explanation of my balance. Additionally, I seek the cessation of any further late fees and a fair settlement of my account.

Thank you for your attention to this matter.