Billing and Invoice issue

I was charged $69.99 recently for what I think is a Microsoft Office Suite subscription I purchased a couple of years ago. <Private data removed from public view DELL-Admin>. Order status in my account is not recognizing that order number. Trying to reach someone live in customer care is an impossible task as again, order number is not being recognized. In the past, I have received a copy of what this charge is for but not this year. Hoping I am not being scammed as I would think this order number would be recognized by Dell system. Email on 6/2/24 came from dell@em.home.dell.com 

Please help as this is really frustrating. Thanks.