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Alienware laptop, shipment delay frustration
I ordered a new Alienware laptop on May 12th. It seems the build was complete and was shipped out on May 14th. Initially the arrival date was supposed to be May 28th. When it shipped on May 14th, the Revised date was May 23rd. Both days have passed and the tracking number given for UPS tracking still says "Label Created". I can understand if this was during the pandemic, but there shouldn't be such a back log on shipping these days right? I don't even know where the laptop is at this point. How long should I have to wait before the shipment is considered lost?
Sduong123
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May 29th, 2024 14:31
I completely agree with you. I order a laptop on May 12th. It used to have delivery of May 28th. Now it doesn't even have delivery date. Just says Pending. Horrible.
DELL-Cares
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May 29th, 2024 14:47
Hi,
Thank you for writing to Dell.
We are here to help you.
This is definitely not the experience we would want you to go through.
Kindly, private message us the details we requested for us to review this on your behalf.
Regards,
Pamyaphi
Sduong123
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May 29th, 2024 18:42
@DELL-Cares I have sent the requested info.
Sduong123
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May 29th, 2024 20:52
Just received the typical it's on its way to the local hub. But no exact date of arrival....not very helpful.
Sduong123
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May 29th, 2024 20:55
This will be the last time I order from Dell. It's ridiculous that I pay more than $3000 for a product and they can't even get it delivered more than 2 weeks later. And without even an idea of when I should expect it.
Sduong123
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May 30th, 2024 15:16
Mine is the same thing. I ordered on May 12th. Supposed to have shipped May 14th. Still no tacking from UPS. Dell has become a horrible company.
<Violations as defined by Dell removed. Read the Forum Code of Conduct. DELL-Admin>
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Sduong123
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May 31st, 2024 20:30
I'm in the same boat. About 3 weeks out and tracking still says "Label Created". I've officially ask them for a refund. But they have to either wait for me to send it back (the computer that I have not received) or the carrier to send it back (the carrier that has still yet to receive the package) to give a refund. I guess Dell has never heard for a Catch-22. It's total <Profanity is never needed nor allowed on our Forum. Spamming other user threads will not be allowed. DELL-Admin>. I'll give it a few more days and then I'm calling my credit card to dispute the charges and ask for a charge back. I'll never buy from Dell again.
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