Factory Reset Dell SC5020

Hi,

What kind of username and password is in reference? Do you have a screenshot of the login page, we would know which you're looking at? I may think you're referring to Storage Manager Client. There is an old thread post about resetting, https://dell.to/3TRfh8T you can try referring to this method. If this doesn't work, you may need to call into support for a one time fee based engineer visit. 

@DELL-Joey C​ 

Thank you for your help.

I want to follow the step.
https://www.dell.com/support/manuals/en-us/storage-sc2000/unisphere-2020-ag/reset-a-controller-to-factory-default?guid=guid-0ae3c913-539d-42b0-bfc7-8b875e2dcd1f&lang=en-us

but I don't have any information( server ip ,admin useranme and password).

Could i use DSM to discover the storage ip? 

Also , use your solution to reset admin user and password.

Do i miss something to factory reset SC5020?

Thanks,
Jeffrey

 

Hi, 

I don't think you can, as you need the storage IP to launch DSM. There is a CLI Java application from Compellent website, outside of Dell support site. But with that, you still need the management IP. Probably best you can try contacting the previous owner to obtain more information of the storage to get a better control of it. 

@DELL-Joey C​ 

Can i user Unisphere Discovery Utility to find the storage IP?

Do i have other way to factory reset Dell SC5020. 

Thanks,
Jeffrey

Hi,

I can't think of a good way to reset the controller without an IP. Unisphere Discovery Utility is to discover uninitialized storage, which is not in your case.

@DELL-Joey C​ 

Hello,

I found the storage IP and login in to DSM.

But how can i factory reset storage?

I follow the step from the link.

https://www.dell.com/support/manuals/en-us/storage-sc5020/dsm-2020-ag/reset-a-controller-to-factory-default?guid=guid-0ae3c913-539d-42b0-bfc7-8b875e2dcd1f&lang=en-us

But No option for factory reset.

Thanks,
Jeffrey

Hi,

It seems, according to the user guide, it says Data Collector might be needed in Step 1. 

https://dell.to/3TSsQou

Or, probably you do not have administrator rights when logging in DSM. Did you obtain the username and password? 

@DELL-Joey C​ Hello,

Yes, i used admin account to login DSM.

How can i find the  Data Collector installer ?because I cant find the Data Collector installer on the Dell Drivers and Downloads site .

Thanks,
Jeffrey

Hi,

If I'm not mistaken, the Data Collector has been renamed to Storage Manager, hence, you can download the newest 2020-R1.20 version to try to connect to the storage and check for it's actions option if it has more to select. 

@DELL-Joey C​ 

Hello,

Thanks for your help.

I have already installed the Storage Manager.

But I can't connect the storage.

Error Message:

Error from Storage Center: 192.168.30.24 (192.168.30.24) Unreachable: IO exception while communicating with Storage Center: connect timed out


Do you know why?

Thanks,
Jeffrey

Hi,

I've read on other old threads about that error, some pointed that is the firewall blocking certain ports. Can you disable firewall functionality on the client that you have installed Storage Manager. 

@DELL-Joey C​

Hi,

I will try to use my personal laptop connect the storage through MGMT  directly. I will disable firewall . If you have suggestion, please tell me .

Thanks,
Jeffrey

Hi,

Not that I can think of, unless there are other errors arise. But, I might be at my limits of knowledge, further issue I may suggest a need to log a case with technical support, even though I know the storage has no longer any warranty contract. 

@DELL-Joey C​ 

I HAVE 5020F TRIED THIS POST BUT NOT RESET ADMIN PLEASE HELP ME

Hi,

If you are referring to SC5020, I've responded to you https://dell.to/49fJ7bf. I'll leave this post for the public response.