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CX3-10c issue - disk issue
Hi all, hope you are well.
I am very new to this technology and hoping you can help. We have a CX3-10c system and a few weeks ago navisphere showed a failed disk (which had the tell tale red led) with the 2 alerts attached.
We swapped the 'faulted' disk with a known good one and it showed (and still does) the led colour used for a good disk however the Navisphere still shows the same Fault.
One of the things I saw on google said about getting the SP Collect zip file for SP-A and SP-B. I went through the process fine with SP-A fine but when I try to run it for SP-B I never get the completion message and if I go to File Transfer Manager and try to transfer any file listed I get Error: File Transfer - connection timed out
Any suggestions would be most welcome
brettesinclair
2 Intern
2 Intern
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715 Posts
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August 26th, 2015 01:00
I would try restarting the Management Server on each SP, allowing some time between running it on each one.
http://spbipaddress/setup
Once logged in, scroll down and run "Restart Management Server"
Wait for it to complete (~ 5 minutes), then repeat the process on spb.
qldcit
2 Posts
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August 26th, 2015 14:00
Hi Brett
Many thanks for your reply. Silly question number 2, I assume that restarting the Management Server does NOT affect anything as it’s just the management server?
Cheers
brettesinclair
2 Intern
2 Intern
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715 Posts
0
August 27th, 2015 01:00
That's right. Access to data is not affected by the restart. The only thing that is affected is access to the Management interface (UI) of the SP, while it completes.
Do SPB first, wait for it to come back, and then do SPA.